Salesforce AppExchange Integrates Ushur's Customer Experience Automation Platform

AI-powered automation platform that enables anyone to develop self-serve customer experiences is now as easy to integrate into Salesforce as it is for developers.

FREMONT, CA: Customer service automation involves offloading customer service traffic to technology. Customer service automation reduces the workload of agents. Ushur has been listed on Salesforce AppExchange as a certified integration, enabling customers in financial services, insurance, and healthcare to build and deploy automated, personalized self-service applications. Ushur uses a no-code approach to allow non-technical users to create AI-driven customer experiences across any channel. IT teams can now integrate Ushur with Salesforce instances more efficiently than ever before and provide tight access to them.

Ushur provides the first artificial intelligence (AI)-powered Customer Experience Automation (CXA) platform explicitly designed to automate all stages of the customer experience. Digitally transforming the entire business customer experience, from individual Micro-Engagements" to complete Customer Journeys, is made possible by combining Conversational Automation and Knowledge Work Automation in a no-code, cloud-native SaaS platform.

"Salesforce has become part of the standard enterprise stack across a wide range of applications," says Simha Sadasiva, CEO and co-founder of Ushur. "Through this collaboration, Ushur and Salesforce are extending the capability of any enterprise stack to include a powerful system of intelligence to drive digital customer experiences at scale. At Ushur, a superior customer experience is always our north star as we leverage AI, automation, and no-code to bridge the gap between the front-office customer engagements and the back-office knowledge work  all in a single platform."

The Salesforce AppExchange is the leading enterprise cloud marketplace, providing unprecedented opportunities for innovation in product development, marketing, and business expansion. AppExchange, which has more than 7,000 listings and 10 million customer installs, and 117,000 peer evaluations, connects businesses of all sizes and industries with pre-built or customizable apps and Salesforce-certified consultants to tackle any difficulty.

Ushur is available on the AppExchange and is directly integrated with Salesforce. Deployments now expose critical customer data from enterprise CRMs to enhance the relevance, hyper-personalization, and utility of each customer experience. In addition, Ushur's no-code integration makes it simple for IT departments to implement Ushur's CXA cloud and create a high-quality customer experience, which can make the difference between retaining and losing customers.