Ruby Introduces A New Customer Service Resource Hub To Help Small Businesses

Ruby's free resource portal helps small company entrepreneurs establish, develop, and expand their enterprises in recognition of National Small Business Week.

Fremont, CA: Today's marketing and advertising strategies include customer experience management as a major component. Consumers have become more sophisticated and aware due to continuous technological advancements, and they now want improved and seamless experiences across their purchasing journey. As a result, industry leaders must now provide individualized experiences to increase revenue and generate leads. Customer experience management is important to businesses because it helps them generate brand recognition, boost consumer loyalty, minimize consumer churn, and, as a result, increase their bottom line.

Ruby.com, the leading supplier of live virtual receptionist and chat services to over 14,000 small companies in the United States, unveiled its new Customer Service Resource Hub. This free online resource center assists small company owners in starting, growing, and evolving their enterprises by providing the most up-to-date customer service research, information, tools, and insights. The launch is timed to coincide with National Small Business Week to recognize and assist small business owners around the country.

Ruby hopes to share the very same insights and tools that have helped the firm earn global acclaim as a customer service leader with the introduction of the Customer Service Hub. Ruby recently received a 2022 Gold Stevie® award for Customer Service Employer of the Year. In addition, Patti Crume, the company's Director of Customer Happiness, received a Silver Stevie® award for Customer Service Manager of the Year.

Ruby's Customer Service Resource Hub is part of the company's larger commitment to providing extraordinary experiences that foster customer loyalty. In recent years, customer service has evolved, with 88 percent of consumers expecting a customized experience and 90 percent expecting rapid replies to their inquiries. From financial and legal services to home services and healthcare and so every new enterprise in between, small business owners want the necessary tools and technology to meet evolving expectations and may seek help from Ruby's Customer Service Resource Hub. Ruby will generate and publish fresh material to the hub regularly.