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Role of Intelligent Process Automation in the Hybrid Workplace
Intelligent process automation (IPA) is a burgeoning field.
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CIO Applications | Thursday, February 24, 2022

Organizations will need to figure out how to support remote workers and those who choose to return to the office equitably. People work where they work for various reasons, including the desire to avoid long commutes or to care for family members, while others prefer to work in a more traditional setting
Fremont, CA: Intelligent process automation (IPA) is a burgeoning field. The International Data Corporation defines IPA as "a collection of software tools and platforms used to simplify, automate, and manage processes, as well as to coordinate, connect, and control distributed processes."
Employees waste time skipping steps, searching for information within company documents, and duplicating tasks. Ninety percent of employees say that difficulties accessing data in documents to serve customers make their job more complex, and nearly a quarter (24 percent) lose a full day of productivity per week as a result. These figures are not ideal as businesses struggle to close a digital skills gap and continue to lose employees during the Great Resignation while attempting to recover the economy. So it's easy to see how document-centric process efficiency can affect employee productivity. This is especially significant given that 80 percent of processes are document-centric, according to Gartner. This is where IPA comes into play.
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Intelligent process automation operates in the background, often without employees knowing it. And, with the World Economic Forum predicting that artificial intelligence will create 133 million new jobs this year and increase global GDP by $15 trillion by 2030, it's no surprise that businesses are looking to invest in more solutions that leverage AI for intelligent automation.
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