Robots Shaping Lead Generation
We are in the middle of a robot uprising right now, and it’s only gaining momentum. With the AI technology emerging in the market, businesses which implement AI see better closing rates for sale, increased revenue, and more traffic. Through robots, customer queries are addressed without any delay. Based on the customers’ responses during interactions, AI and preconfigured playbooks will decide next steps or lead bots can directly connect them with a suitable human sales representative. Through lead bots, smooth lead flow is ensured as drawbacks such as long wait times, frequent call transfers, intermittent disconnections in the middle of a conversation can be avoided, thus helping leads get where they need to go.
AI is highly effective, affordable, and quick in the uptake; moreover, buyers and sellers are looking for a trouble-free way to surf the market, and adding AI to customer service strategy is an influential way to give them what they want. Majority of the consumers’ desire business to be accessible at all times. Rising shift toward flexible work schedules leads to people browsing and shopping round the clock. So, the challenge businesses face at this point in time is that they can’t expect their agents to be seated by the phone without letting up. In order to tackle this challenge, chatbots are the best option as they don’t need time offs and the cost of using one is much lower than hiring round-the-clock staff.
Interactive technology is the future of marketing. Introduction of this powerful tool in place brings in more qualified leads with a small amount of effort and boosts the productivity. Amid managing a robot, lead generation companies can focus on creating relationships and directing people to a satisfactory purchase.