Ricoh is a leading provider of digital services and information management and print and imaging solutions designed to support digital transformation and optimize business performance.
FREMONT, CA: Ricoh USA has launched a Digital Services Center, a significant step in its digital services transformation journey. The new Center, led by services expert Bob Lamendola, Senior Vice President, Technology and Head of Digital Services Center, will transform Ricoh's obsession with customer success into an incubation hub that aligns resources and prioritizes new solution development based on customer need. It will provide a centralized structure for the incubation, management, development, and operationalization of Ricoh's Digital Services strategy, portfolio, and roadmap to help ensure agility and efficiency for innovation.
Aligning with Ricoh's global Digital Services transformation, this team will build services that add to the print experience and continue to leverage the company's 80+ years of innovation to help organizations simplify complexities, overcome obstacles and uncover hidden opportunities. It comprises dedicated resources who stay apprised of customer needs and market trends to influence Ricoh's development process, helping further ensure that customer and dealer partner needs are Center in all ideation and services go-to-market plans.
"Information is moving faster than ever, and that's not bound to change. Whether the information is shared via a cloud-based workflow, or a printed document, organizations need a partner they can trust to innovate, secure, support and deliver. Ricoh is that partner," said Lamendola. "Our Digital Services Center is built on Ricoh's culture of excellence and our deep understanding that information management can and should be applied in different ways across digital workplaces. Our team will centralize what was previously happening across our organization to build a funnel through which agility and efficiency can be applied to innovation development – with an end goal of supporting our customers and partners, and empowering them to focus on moving their businesses forward."
The launch of this new Center comes quickly on the heels of the appointment of its new President and CEO of North America, Carsten Bruhn. Upon joining the Ricoh North America team, Bruhn committed to defining a clear and ambitious vision for Ricoh, its customers, partners, and employees. The Center is a vital attribute of that commitment and his future business strategy.