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Revamping the Guest Experiences in Hotels
FREMONT, CA: For guests, expectations from hotels are ever-changing. The goal is to offer lodging with both charm and a wealth of amenities that make each visit seamless. Hotels are responding accordingly, too. Here are some of the biggest trends and how they can help enhance hotel guest experience.
AI Concierge Services:
The internet provides customers with information, customer reviews, virtual menus, and reservations. Therefore, many hotels have used Artificial Intelligence to get the best of both worlds―virtual and physical.
Augmented Reality (AR) Tours:
Organizations have begun outfitting company websites with Augumented Reality tours for guests who want to explore the rooms and amenities before they reserve their accommodation. Customers renting spaces within a hotel can get a better feel for what they are getting, too.
Smart Hotel Rooms:
Customers have grown accustomed to using smart technologies at home—from applications to voice-activated devices. Guests can check the temperature on the thermostat, set the alarm, or even find out the weather forecast with the help of smart applications provided by hotel chains.
A Local Feel:
Several accommodations have been redecorated with a local elegance to give guests a sense of place. But personalization will make a person’s stay more memorable, and guests are likely to tell others about it or come back themselves.
Many travelers have begun to plan entire trips through their smartphones. Moreover, there are specialized applications designed to pair guests with the best deals, so they can travel as cheaply and as comfortable as possible.
Data-fueled customizations allow hotels to track different behavioral patterns of guests and plan their next stay—the extra amenities will be merely waiting for the guest before even asking for it.
The airline industry has long lured customers to remain faithful to them with exclusive perks, which hotels have also begun to adopt. For instance, a subscription for a luxury spa, where guests can sign up for periodic visits, boosts the number of guests staying at the hotel.
Hotels offer mobile check-in and out to avoid long queues. Moreover, mobile-based registrations can provide guests with room upgrades and add-ons such as late checkout, which could lead to more lucrative stays for the hotel.
Employee Safety-Centric Tech:
Geo-locating will help pinpoint where someone is, including their elevation or floor level, making the whole process safer.
Chatbots for Customer Service:
Chatbots have become commonplace in the hospitality industry this year. Even if Chatbots fail to offer complete assistance, potential guests will value the effort and base level of information they’ve received.