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Pega Unveils Intelligent, Low-Code Capabilities For AI-Powered Decisioning And Workflow Automation
Fremont, CA: Pegasystems, a software company that crushes business complexity, unveiled the latest edition of its Pega Infinity software suite, which enables organizations to deploy apps quickly, create smarter workflows, and provide better experiences for businesses and their customers. Pega Infinity version 8.7, with low-code innovation, applied AI and automation, and modern cloud architecture, enables organizations to innovate faster at scale while providing better total experiences for all end users.
Pega Infinity 8.7, which is now available, assists organizations in improving TX by providing a seamlessly integrated set of capabilities that accelerate digital transformation with the speed, scale, and flexibility required to overcome any business challenge or need. New Pega Platform, Pega Customer Service, and Pega Customer Decision Hub enhancements enable business leaders to:
Optimize outcomes with AI-powered capabilities in Pega Customer Decision Hub to improve customer engagement, such as:
Customer Profile Viewer: This new feature allows users to explore individual customers' biases, behaviors, suppressions, and potential value. They can also investigate customers' omnichannel interaction history to optimize responses better, proactively detect future issues, and simulate the performance of next-best-action strategies.
Action Performance Tracker: This feature, which is also new in Pega Infinity 8.7, assists users in proactively monitoring offer performance and determining the success of next-best-action recommendations. Automated alerts notify users of anomalies and assist in prioritizing triage, thereby streamlining the troubleshooting process.
Adaptive Gradient Boosting: These online learning algorithms improve predictive accuracy by allowing users to see how each model feature affects overall performance. This ensures success before deploying to production, resulting in the most relevant, empathetic customer experiences possible.
Improve customer service by using Pega Customer Service enhancements for digital messaging, pre-built service workflows, and AI-powered tools for agents, such as:
Pega Voice AI and Messaging AI: These Conversational AI capabilities, which were previewed last month, serve as copilots for agents, listening to live phone and chat conversations, analyzing intent, recommending next steps, improving script adherence, and doing data entry for agents, reducing average handle time and improving agent and customer experiences.
New Digital Messaging Features: Customers can leave a webchat and return to it later without having to restart the conversation. A new mobile messaging software development kit (SDK) allows businesses to embed web messaging directly into iOS and Android mobile apps, giving customers more digital engagement options.