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Ordersolutions Enters Into A Partnership With Conversenow
Fremont, CA: OrderSolutions, a leading restaurant call center in the US, is entering into a partnership with ConverseNow, the market leader in AI for restaurants. This new partnership is the perfect solution for restaurants that have been facing difficulty in adapting to the shift in consumer behavior in the post-COVID world – consumer behavior has moved towards off-premise and takeout orders. OrderSolutions and ConverseNow will be offering an AI / Live Agent ordering solution to solve staffing challenges, alleviate the rise in food and labor prices as well as capture every phone order that would have otherwise been missed. OrderSolutions and ConverseNow are both resolving widespread issues for some of the country's largest restaurant chains.
Restaurants have been missing 30 percent to 50 percent of their phone calls since 2020 due to staffing issues and employee retention issues. Both OrderSolutions and ConverseNow have been solving these staffing challenges/retention issues for the world's largest restaurant brands by centralizing phone orders. This new partnership, on the other hand, will give guests the option of speaking to a human, Voice AI, or a combination of both. Because they no longer have to spend as much money on recruiting, training, as well as retaining employees, restaurants can save up to 60% on labor costs. When restaurants use this service, they simply do not need as many people because it gives them massive leverage to achieve more with less. Using AI and call center technology allows restaurant brands to reduce phone distractions, optimize in-store work schedules, increase revenue through higher throughput and frequent upsells, decrease abandoned calls, and reduce labor costs overall. Because of the simplification and streamlining of their positions, many restaurants have seen a double-digit reduction in attrition.
The combination of voice AI and live agents is reshaping the restaurant industry, streamlining drive-through operations, catering orders, call-in orders, and will eventually optimize in-store order payments. The symbiotic relationship between voice AI and call centers benefits guests, employees, and restaurant owners alike. Customers have the ability to choose thanks to this relationship: Because not everyone wants to interact with AI (even if it is best-in-class), a live agent is available to serve those who prefer to speak with a human being while also relieving understaffed restaurants of the burden of answering phone calls and taking drive-thru orders. OrderSolutions and ConverseNow can take virtually all voice orders, freeing up restaurant staff to focus on fulfillment and in-person customer service.