Nintex Study Reveals Broken IT Processes in Today's Workplace
Nintex study called "Definitive Guide to Corporate America's Most Broken Processes" identified the most broken IT processes in today’s workplaces. IT processes have become so ineffective that employees are switching to unsanctioned personal devices or apps for quick solutions.
The study revealed that more than 62 percent of employees at U.S. companies having in excess of thousand employees observe broken IT processes within the organization. Moreover, more than 50 percent of the respondents claim that their company’s tech troubleshooting process force them to take IT into their own hands.
When asked what they identify as broken IT problems, 40 percent of employees cited using unsanctioned devices or apps as a direct consequence of unresolved IT issues, while 60 percent claim to do so due to unresolved IT problems. Further, 19 percent also cited de-provisioning of former employees. The Nintex study determined technology troubleshooting, access to tools and documents that enable good job performance, annual performance reviews, promotions, and employee onboarding to be the five most broken IT processes.
Nintex CEO Eric Johnson says that IT while being responsible for larger initiatives such as digital transformation, the progress is being slowed down by small troubleshooting tasks. Since they are busy with the larger initiatives, IT struggles to resolve employee’s technology issues. This stalls productivity and leads them to use unsanctioned tools to rectify these problems. Latest studies in this area have shown that by streamlining everyday IT processes, companies can produce a momentous rise in both compliance and employee satisfaction.