CIOApplications
static-image
  • Home
  • Applications
      • Auction Software
      • Bioinformatics
      • Business Continuity
      • Business Intelligence
      • Chatbot
      • Collaboration
      • Custom Software Development
      • CRM
      • Enterprise Reporting Software
      • Enterprise Search
      • GRC
      • Human Resource
      • Indoor Positioning
      • InsurTech
      • Intellectual Property
      • IT Operations Management
      • IT Service Management
      • Low Code Platform
      • Maintenance Management
      • Managed IT Services
      • MarTech
      • Master Data Management
      • Mobile Application
      • Order Management
      • Parking Management
      • Procurement Tech
      • Publishing Software
      • Remote Monitoring
      • RFID
      • Sales Tech
      • SAS
      • Software Testing
      • Task Management
      • Unified Communications
      • Workflow
      • Workplace Management
  • Verticals
      • BioTechnology
      • Construction
      • Contact Center
      • Education
      • Fintech
      • Food and Beverages
      • Government
      • Healthcare
      • Legal
      • Logistics
      • Manufacturing
      • Telecom
      • Travel and Hospitality
      • Utilities
  • Technologies
      • Agile
      • API
      • Artificial Intelligence
      • Blockchain
      • CAD/CAM
      • Cloud
      • Cyber Security
      • Data Analytics
      • Data Center
      • Digital Transformation
      • Graphics
      • IoT
      • Machine Learning
      • Machine Vision and Imaging
      • Predictive Analytics
      • Robotic Process Automation
      • Simulation
      • Smart Labelling
  • Eco System
      • Adobe
      • Amazon
      • Esri
      • Google
      • IBM
      • Infor
      • Kubernetes Partner
      • NetSuite
      • Oracle
      • PTC Partners
      • Qlik Partner
      • Salesforce
      • ServiceNow
      • SiteCore
      • VMware
  • Vendors
  • News
  • Newsletter
  • Whitepaper
  • conferences
  • About Us
  • Specials

  • Menu
      • Agile
      • Amazon
      • Artificial Intelligence
      • Auction Software
      • Collaboration
      • Construction
      • Contact Center
      • GRC
      • Human Resource
      • InsurTech
      • Oracle
      • Parking Management
      • Predictive Analytics
      • ServiceNow
      • Simulation
  • Amazon
  • Artificial Intelligence
  • Collaboration
  • Agile
  • Predictive Analytics
  • Contact Center
  • Auction Software
Specials
  • Specials

  • Agile
  • Amazon
  • Artificial Intelligence
  • Auction Software
  • Collaboration
  • Construction
  • Contact Center
  • GRC
  • Human Resource
  • InsurTech
  • Oracle
  • Parking Management
  • Predictive Analytics
  • ServiceNow
  • Simulation
×
#

CIO Applications Weekly Brief

Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from CIO Applications

Subscribe

loading
  • Home
  • Travel and Hospitality
Editor's Pick (1 - 4 of 8)
left
The Changing Dynamics of Customer Delivery Model

The Changing Dynamics of Customer Delivery Model
Kevin Vasconi, EVP & CIO, Domino’s Pizza

Which Technology Best Suits the Hospitality Sector?

Which Technology Best Suits the Hospitality Sector?
Jessie Burgess, Executive Vice President, CIO, G6 Hospitality LLC

Four Fundamental Lessons for Building a Culture of Innovation and Success

Four Fundamental Lessons for Building a Culture of Innovation and...
Walter Carvalho, VP & Corporate CIO, Carnival Corporation

Revamping the Travel and Hospitality Sector

Revamping the Travel and Hospitality Sector
Michael Marino, Svp & Chief Experience Officer, Caesars

Elevating Hospitality to the Cloud

Elevating Hospitality to the Cloud
Dr. Peter Agel, Global Segment Leader Hotels, Oracle

Hotels Stay Healthy With Technology

Hotels Stay Healthy With Technology
Brian Shedd, CSMO, OpenKey

Hotel Distribution and the Superfast Changing Landscape of Travel Tech

Hotel Distribution and the Superfast Changing Landscape of Travel Tech
Kurien Jacob, Principal, Highgate Ventures

Limitless Service with Limited Resources

Limitless Service with Limited Resources
Tim Thilleman, Director of IT, Inn at Perry Cabin by Belmond

right

Thank you for Subscribing to CIO Applications Weekly Brief

Next Generation: Hospitality Technology

By CIO Applications| Monday, July 22, 2019
Tweet

Hospitality TechnologyFor hotels, staying competitive will require them to connect their booking engines, applications, and websites more closely to the overall guest experience. New technologies like AI and VR will revamp the "wow factor" for hotel guests.

FREMONT, CA: From the way hotel brands are innovating today, it can be already observed where the industry is headed. With more operators optimizing their booking engines, appliances, and digital platforms, each user is getting benefitted through more customized guest experiences. By leveraging guests’ mobile devices for more self-service, convenience, and comfort, hotels can be much more advanced and proactive in preparing for their guests’ digital expectations.

The Gap between Hotel Technology and Consumer Expectation:

Consumers want to know what is in the immediate vicinity of the hotel—places to eat, possible activities, and how they can earn rewards through their stays. They want to obtain the best airline, hotel, or rental car package and gain the most points during their stay. And they want rich and fast-loading content and a seamless path to purchase.

Caution While Taking an Approach to Travel Technology:

Hotels and other brands tend to take a “middle of the road” approach to travel technology. The procedure is changing among hotel brands as guests themselves develop new and rising expectations for digital experience.

Hotel guests do not care as much whether a booking platform has the right name. But they are concerned about the optimization approached of the platform for their mobile device. That is why customers download mobile applications, which cater specifically to new digital expectations. Unless hotels become more innovate and proactive with guest technology, they will all lack the decisive edge to slingshot their business in the sector.

Bridging the Gap between Hotel Technology and Consumer Expectation:

Some operators provide a great example of using technology to bridge the gap between guest experience at the hotel and user experience on mobile. From the hotel’s social media “command center” customer engagement in real-time can be monitored.

Hotels and the Future of Travel and Loyalty:

Ultimately, customer expectations for hotel and travel technology are the same across the board. Each of the expectations wants hotels to make their life more comfortable and less stressful while they are traveling. Customers expect personalization and “next-generation” booking capabilities that indicate their familiarity with e-commerce trends. Contemporary mobile users are caring less about basic information and more about efficient, fast-loading content and great experiences, both online and offline.

Check This Out:- Top Travel and Hospitality Solution Companies

tag

Guest Experience

Weekly Brief

loading
ON THE DECK

Robotic Process Automation 2021

Top Vendors

Business Continuity 2021

Top Vendors

Previous Next
Tweets by CIOApplications

Read Also

Doble Releases Spark P3 to Simplify Insulation System testing of High Voltage Assets

Doble Releases Spark P3 to Simplify Insulation System testing of High Voltage Assets

Microsoft Boosts Industry Cloud Strategy for Healthcare with the Acquisition of Nuance

Microsoft Boosts Industry Cloud Strategy for Healthcare with the Acquisition of Nuance

Foot Locker Implements Freedompay's Commerce Platform Across its Stores

Foot Locker Implements Freedompay's Commerce Platform Across its Stores

Five Important Features of Enterprise Search Platform

Five Important Features of Enterprise Search Platform

How the IoT Improves Construction Projects?

How the IoT Improves Construction Projects?

Four Advantages of Implementing Multichannel Contact Center

Four Advantages of Implementing Multichannel Contact Center

Loading...

I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

Copyright © 2021 CIOApplications. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy Policy |  Sitemap  |  Subscribe |  About Us

follow on linkedin follow on twitter follow on rss
This content is copyright protected close

However, if you would like to share the information in this article, you may use the link below:

https://www.cioapplications.com/news/next-generation-hospitality-technology-nid-4721.html