NClouds Expands 24/7 Support with Site Reliability Engineering Services

SRE is a culture and set of behaviors that ensure the dependability and maintainability of information systems. Level 1 (L1), Level 2 (L2), and Level 3 (L3) support services are available 24 hours a day, seven days a week, to quickly discover and resolve website issues.

FREMONT, CA: nClouds, a provider of Amazon Web Services (AWS) and DevOps consulting and implementation services and an AWS Premier Consulting Partner, has declared the expansion of its 24/7 on-call support services to include site reliability engineering services (SRE). The company, a major managed service provider (MSP), recently announced that it had acquired Gold Tier MSP Partner certification with Datadog, a leading monitoring and security platform for cloud applications that nClouds heavily uses to support its customers' AWS infrastructure.

SRE is a culture and set of behaviors that ensure the dependability and maintainability of information systems. Level 1 (L1), Level 2 (L2), and Level 3 (L3) support services are available 24 hours a day, seven days a week, to quickly discover and resolve website issues. With the advent of SRE services, nClouds is now proactively assisting clients in avoiding downtime and outages.

nClouds has expanded its collaboration with Datadog as part of its objective to continuously improve 24/7 support and SRE service delivery, achieving the highest partner tier with demonstrated technical knowledge and client success.

"We're excited to recognize nClouds' considerable history of customer success leveraging Datadog in its DevOps and MSP services with the achievement of Gold Tier status for MSP," stated Deniz Tortop, Vice President, Worldwide Channels & Alliances at Datadog. "It's an exciting partnership focused on helping customers deliver a positive experience on AWS."