Thank you for Subscribing to CIO Applications Weekly Brief

Narvar Joins The Shopify Plus Certified App Program
Customer experience has become a vital differentiator for all enterprises in today's competitive, hyper-connected global economy.
By
CIO Applications | Wednesday, June 01, 2022

Narvar expands its connection with Shopify to offer end-to-end returns handling for bigger Shopify shops.
Fremont, CA: Customer experience has become a vital differentiator for all enterprises in today's competitive, hyper-connected global economy. In contrast, a business's ultimate goal may be lead generation, conversions, or long-term brand loyalty; the consumer benefits from rich, individualized experiences, improved happiness, and a satisfying connection with the brand.
Narvar, the industry leader in post-purchase customer experience, Narvar Return & Exchange, has entered the Shopify Plus Certified App Program for returns management. This certification confirms that the app satisfies Shopify Plus merchants' high performance, security, privacy, and support criteria.
Stay ahead of the industry with exclusive feature stories on the top companies, expert insights and the latest news delivered straight to your inbox. Subscribe today.
According to a recent poll, merchants estimate customers to return around 20.8 percent of their online purchases starting in 2021, totaling 218 billion dollars in returned items. For far too long, returns have been regarded as the dreaded final step in the purchasing process – by both customers and merchants. However, Narvar is rewriting the story.
Narvar users have seen up to 60percent of their returns convert to exchanges, allowing them to keep income while generating satisfied consumers. They also save money on returns and can receive and resell products up to 30 percent faster. Narvar's mission is to tackle the returns problem by providing a complete stack range of solutions that assist companies in optimizing reverse logistics and providing distinctive customer experiences.
"Product returns have historically been a costly yet critical part of the customer lifecycle for brands, but are now recognized as an opportunity for brands to provide a continuous, positive customer experience," said Michael Haswell, Vice President of Partnerships at Narvar. "By providing a seamless experience through Narvar Return & Exchange, Shopify Plus merchants are more likely to turn a return into repeat business with a customer, increasing their lifetime value and easily retaining revenue - all while creating happier customers for life."
Brands that employ Narvar have seen up to 60percent of their returns convert to exchanges, allowing them to keep income while generating satisfied consumers. They also save money on returns and can receive and resell products up to 30percent faster. Narvar's mission is to tackle the returns problem by providing a complete stack set of technologies that assist companies in optimizing reverse logistics and providing distinctive customer experiences.
More in News

