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Leviton Improves Customer Support with the Introduction of Innovative Salesforce Visual Remote Assistant
Fremont, CA: Leviton has unveiled significant enhancements to its technical support capabilities with the introduction of the Salesforce Visual Remote Assistant. Builders, contractors, and homeowners can connect with Leviton Technical Service Representatives via video directly from their mobile device using this cutting-edge software tool.
When it comes to technical support from Leviton, speed is everything. With the Salesforce Visual Remote Assistant, Leviton can assist customers in troubleshooting and resolving issues more quickly, allowing them to return to their jobs more quickly. The software enables installers, technicians or homeowners to transmit live video and images from the field while consulting with a remote expert. Salesforce Visual Remote Assistant helps builders and electricians by increasing first-time resolution rates, lowering operational costs, and shortening training times.
"Our new Salesforce Visual Remote Assistant tool offers our customers a unique, innovative and user-friendly customer service experience. With visual access to enhance troubleshooting and diagnoses, our technical service team is even better equipped to guide customers quickly and clearly through the process of resolving issues. This is particularly helpful with the installation, set-up and use of more technically advanced products," stated Brian Avery, senior manager, technical services, Leviton.
The Salesforce Visual Remote Assistant serves as a basic visual link between the remote Leviton Technical Service Representative and the customer. The service representative is able to quickly understand the customer's problem and expedite a solution by walking the customer through the answer to their question by visually observing the issue. When the job is finished successfully, the technical service representative can review the results and confirm that the problem has been resolved.