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Leveraging Low-Code Platforms and Applications: A Guide for Managed Service Providers
Managed IT service providers can use low-code platforms to build and support their applications.
FREMONT, CA: Low-code applications provide managed service providers(MSPs) with new opportunities. Here is how managed service providers can benefit from low-code development. Programming was historically tricky. Writing an application requires coding expertise and proficiency in testing, constructing, and deploying code. Programming requirements were even greater if managed IT service providers desired a graphical user interface to accompany their applications.
The Low-Code Design
Today, however, the trend of low-code development has drastically lowered the barrier to creating applications. Low-code programming frameworks enable the development of applications with minimal coding. The frameworks make it easy for non-professional programmers to develop an application with preconfigured functions and features, which users can modify to create an application that meets their specific needs. Generally, the applications have graphical user interfaces that make them user-friendly. Low-code does not mean codeless. Low-code platforms still require coding, and managed IT service providers should understand application architecture concepts to use them. With a low-code platform, however, they do not need to be an expert or worry about language-specific syntax, floating points, or memory mapping to create a real-world application. Low code platforms include naming a few, Quickbooks, Microsoft PowerApps, and Appian.
Low-Code Development and MSPs
MSPs can benefit from low-code platforms in two primary ways. They can be a valuable tool for MSPs to create applications that increase the efficiency of their business. Managed IT service providers may wish to create a dashboard that enables customers to monitor their accounts, for instance. Alternatively, they may require a customized ticketing system for managing customer support requests. A low-code platform could be viable for developing these applications without requiring extensive coding knowledge or hiring costly developers. In some instances, MSPs may wish to assist customers with developing low-code applications as a managed service offering. Although low-code platforms typically provide users with varying levels of support, businesses that require more hand-holding or specialized knowledge may benefit from working with an MSP that can assist with their low-code development efforts.
For businesses, such an offering would provide an easy on-ramp to developing business applications without requiring them to independently navigate the world of low-code programming. This could be advantageous for small businesses that need custom applications but lack large IT departments.