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CIO Applications Weekly Brief

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Editor's Pick (1 - 4 of 8)
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Marc Kermisch, VP & CIO, Red Wing Shoe Co.

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Modernizing the Employee Experience at The Ohio State University
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How Cloud Technology is Making a Difference

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Level Up Your Enterprise with ServiceNow Platform for Incredible Work Change

By Joe Phillip, CIO Applications | Thursday, July 30, 2020

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Fremont, CA: ServiceNow is known as the forefront of Platform-as-a-Service (PaaS) solution. It is also popular for changing the way people have been doing work since 2003. For all the enterprise cloud companies, ServiceNow offers a service model that determines, structures, and automates the flow of work, removing email and spreadsheets from the process to streamline the delivery of services. It replaces those manual transactions with a consumerized light-speed service experience designed for everyone in the organization.

ServiceNow helps enterprises operate faster and be scalable than ever before. The ServiceNow platform is becoming more powerful than ever. It is not only flexible but also exceeds power in all aspects of design. The platform helps enterprise service domains to define services and offer an intuitive service experience, deliver services, assure service availability, and analyze critical service metrics.

Unlike most of the solution platforms, the ServiceNow platform is natively designed in the cloud. Many of the cloud based services are not designed to withstand the stresses of organization IT. They are used to develop and process a relatively low transaction volume and support department level and less critical workloads. Below given are some of the ServiceNow tools for enterprises.

Application Development: Quick building, testing, and publishing of applications that can span from a single department to the entire enterprise. As nothing to some coding is required, almost anyone can build business applications for every line of business.

IT Service Management: ITSM (IT Service Management) combines and automates service management processes, increases efficiency, lower costs, and devotes more time to create the consumer like self service experience that the users expect.

Security Operations: ServiceNow Governance, Risk, and Compliance (GRC) module manages security incidents, prioritizes vulnerabilities, visualizes the effectiveness of security investments, and adapts to changing conditions.

Field Service Management: ServiceNow makes field service management simple by substituting spreadsheets, email, and other management tools with a single system. 

See also: Top Cloud Consulting/Services Companies

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