Leading Developments in Workflow Automation Beyond 2022

The past year has been challenging and transformative for many businesses. The adoption of automation technology shows no signs of slowing in the coming years as business leaders invest in long-term resilience and meet the needs of their customers and partners.

FREMONT, CA: The previous year has been challenging and transformative for many firms. Adoption of the technology shows no indications of stopping in the coming years, as company leaders expand their automation installations to increase long-term resilience and better serve the demands of their customers and partners. In 2022, enterprise-wide automation accelerates, paving firms' paths to adopt new hybrid labor models and emerging technologies. Below are some trends that will acquire significant traction beyond 2022 and their implications for firms.

Transforming Human Resource Administration

Workers and their digital counterparts coexist in 2022 as human resources experts take a broader view of automation's role in the workforce. This includes mitigating the effects of the ongoing labor scarcity by using RPA bots to screen applicants, identify top talent, and expedite employee onboarding. At the organizational level, this fosters a culture in which a hybrid human-digital workforce is a norm, and all employees embrace automation. This necessitates HR leaders to design upskilling and reskilling programs to teach regular employees how to operate most effectively with their robot helpers and reimagine their hiring strategy for the next generation.

Mining Processes for Business Continuity

Over the past year, the global trend toward remote work has revealed an urgent need for process mining technology in conjunction with RPA. Corporate leaders hurried to find ways to ensure stages in essential business operations could still be completed when they became aware employees might not be able to complete their tasks due to remote working or illness risks. Businesses utilizing RPA may still have gaps in their existing process and reporting documents, making it challenging to comprehend the present state of the workflow, which might impede crucial business functions and reporting capabilities during times of crisis. Method and task mining technologies can help organizations identify what processes can be automated and how to enhance existing automations. Business continuity strategies can also be updated with the insights provided by process mining, reducing the risk of damage to operations during a crisis.

Citizen Development

Businesses unleash the power of citizen developers in 2022. These non-technical individuals who implement small automations for themselves and their departments are hidden weapons for scaling automation. Citizen developers provide organizations with a grassroots-level perspective for smaller, more targeted automation opportunities that could otherwise go overlooked, while executives and transformation lead identify and implement advanced automations across the enterprise. Users familiar with their departments' daily key activities can identify inefficiencies and process areas that these users may automate.