The new AI Service Management solution integrates easily into existing environments for task automation and increases user self-service while reducing operational costs and enhancing service team productivity.
FREMONT, CA: Aisera, an AI-driven service experience solution, rolls out AI Service Management (AISM) Platform. The platform gives CIOs a solution to achieve service experience spanning the enterprise across IT, HR, customer service, IT operations, and DevOps. AISM will make a positive impact on the customer experience while helping enterprises vastly improve employee productivity at reduced costs.
Aisera’s cloud-native AISM solution combines purpose-built AI and advanced NLP to deliver a world-class employee and customer experience. AISM contains AI and ML that learn from incidents and alerts to perform predictive analytics, automate root cause analysis, and identify the right corrective measure. Enterprise IT teams can identify and respond instantly to operational issues, propelling efficiency across infrastructure systems, storage, networks, and services with the help of AISM. This level of predictive operational intelligence ensures that firms are up and running, which inevitably fuels a complete enterprise-level AI service experience from IT operations to service agents to customers.
Customer experience is a vital factor that drives enterprise digital transformation. Aisera offers a natural dialogue flow for users to obtain quick resolutions to their issues and problems through advanced conversational AI and intelligent process automation. Aisera’s team is dedicated to helping companies provide exceptional employee and customer experience, both internally and externally.
Aisera makes enterprises competitive and successful by delivering solutions for support and operations. This service management solution continuously learns across all vertical enterprises and domains to provide advanced, out-of-the-box automation to customers worldwide. Ultimately, Aisera bridges the gaps found in business processes—from operations to the end customer—allowing domain-free AISM. That means businesses can deliver the exceptional AI service experience to every user.