Khoros Joins Hands with SearchUnify

The agreement between the companies makes it easier for community members to locate information across numerous content repositories, resulting in a more effective self-service online community platform.

FREMONT, CA: Khoros, a global leader in digital-first customer interaction software, partners with SearchUnify, a leading unified cognitive platform, to deliver federated search within Khoros-powered communities for a more effective self-service platform. The cooperation combines the capabilities of Khoros' enterprise-grade communities software and SearchUnify's AI-driven enterprise search solution to increase community involvement, improve customer happiness, and cut support costs even more.

"Having built over 100 online communities, knowledge bases, partner portals, and more, we noticed a trend that enterprises with multiple, disparate content sources were struggling to put relevant content in the hands of the end-user. We're proud to build upon our work with Khoros to elevate the online community experience with the most holistic search capabilities to better support brands and their customers." says Alok Ramsisaria, CEO of Grazitti Interactive, SearchUnify's parent company.

By integrating with SearchUnify, Khoros-powered communities become a powerful, one-stop shop for content discovery by integrating information from multiple repositories (federated search), whether the information is located within a brand's online community or from an external source such as Slack, WordPress, or SharePoint. Delivering this unified discovery experience makes it easier for community members to swiftly and easily locate the most pertinent content from a single search console.

"Customers often seek ways to solve problems on their own before engaging with brands directly. Online brand communities are a highly effective channel for delivering the self-service support customers want. But sometimes, the best answer is found outside the community, which requires customers to search elsewhere. By partnering with SearchUnify, we're excited to provide a powerful, unified discovery experience that expands that search to include results from outside sources so customers can get all the information they need—without leaving your brand community." says Chris Tranquill, CEO of Khoros.