There is no point in adding technology to the field service communications team if a mobile option is not feasible. With the help of smart mobile service, technicians are capable of getting real-time access to job details such as invoicing details, service requests, and warranty details.
Fremont, CA: Everything is changing, and so is the workplace. In order to streamline the business and boost productivity, it is essential to adopt the right technology. Hence, businesses need to invest in the right Field Service Management software that can work best for the company.
Let us look at some key factors that one should consider before buying a field service software:
There is no point in adding technology to the field service communications team if a mobile option is not feasible. With the help of smart mobile service, technicians are capable of getting real-time access to job details such as invoicing details, service requests, and warranty details. This will facilitate communication between upper management, technicians, and customers.
Businesses need to look for mobile services that use in-field triage and schedule adjustments on the basis of availability of parts, domain knowledge, and proximity. Giving technicians this sort of transparency would improve the first-time fix rate and create an opportunity for returning customers.
Blended Dispatching Abilities
Adopting a field service management software would make dispatching services easier. While the field service industry is becoming more technologically advanced, it has also adjusted to the gig economy's increasing popularity. Currently, 27 percent of all service technicians are third-party contractors. This year, it is expected that third-party technicians will perform 40% of field service work.
Dealing with a blended workforce would require a company with third-party dispatch software that can cater to the company's needs. Dispatch software can automatically assign jobs to third-party, employed, or a blended workforce. A service like this can bring in more flexibility around delivery and improve profit margins as well.
Predictive Maintenance Abilities
Being able to solve the customer's problem before they even know it is a problem is an example of excellent service. Field service IoT Solutions offer high-quality predictive maintenance that can fix appliances before an issue even arises.
Connected device data can figure out pre-failure conditions and predictive maintenance. This will satisfy customers and gives managers enough time to schedule a technician for the repair if one is needed on-site.