Key Enterprise Search Use Cases

Finding information and obtaining data is the most obvious use case for enterprise search. This could comprise primary or secondary information about a product or service that supplements what an employee already knows.

Fremont, CA: Enterprise search capabilities can benefit employees at all levels and departments, whether they need to seek product information, retrieve a potential candidate's resume, or provide customer service. One thing becomes evident when looking at prospective use cases: enterprise search touches support and helps all organizational operations.

Knowledge Management

Finding information and obtaining data is the most obvious use case for enterprise search. This could comprise primary or secondary information about a product or service that supplements what an employee already knows. Additionally, because business-critical information can be split across multiple digital platforms, an enterprise search platform must be able to identify the relevant information across multiple systems.

360-Degree View

Information about issues, projects, and particularly specific topics is generally kept separate. Poor decisions are made without a 360-degree picture of these particular themes, which might have disastrous effects. A pharmaceutical business working on a novel medicine must have complete access to regulatory data. Employees at an investment bank must have complete access to customer and market data. A manufacturer must give field engineers a consistent perspective of part concerns. Data fragmented across systems and organizational silos are the biggest roadblock to a unified view.

Locating Expertise

According to a recent study, 42 percent of institutional knowledge is unique to individuals. When such employees are unavailable or leave their jobs, their coworkers cannot perform 42 percent of that employee's job. With so much knowledge and information in the hands of individuals, workers must be able to recognize and connect with the right expertise. Digital access to business-critical information is required. Experts must also be found to answer queries and work on specific projects that require their expertise.

Employee Onboarding

The onboarding process of new employees is crucial to their satisfaction. However, it's also vital that the company ramp up fast and begin working in its new position.

Giving new staff a search tool that allows them to find information can help them get up to speed faster rapidly. As new employees, and even existing employees learning new abilities, have immediate access to the expertise needed to take things to the next level, the time to competency shrinks.