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Key Digital Transformation Initiatives to Consider Today
From digital water cooler chat hours to new platforms and technologies, the current remote work scenario has in many cases resulted in new connections with departments or individuals collaborating who had never previously worked together
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CIO Applications | Wednesday, November 17, 2021

From digital water cooler chat hours to new platforms and technologies, the current remote work scenario has in many cases resulted in new connections with departments or individuals collaborating who had never previously worked together.
Fremont, CA: The COVID-19 pandemic has devastatingly impacted our world, affecting our daily lives in ways we could never have predicted just a few months ago.
These changes have resulted in a fundamental shift in how we define business as usual for many organizations, causing many companies to reevaluate and reprioritize their business and IT goals and budgets in dramatic and unexpected ways.
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During this period of unprecedented change and uncertainty, it may be tempting for some businesses to postpone digital transformation initiatives in favor of more familiar and less disruptive endeavors. Nevertheless, this is already a time of change, and many aspects of digital transformation are exactly what an organization requires to move forward, whether it wants to provide more value to customers, pursue new opportunities for growth, enhance efficiency - or all of the above.
More Importance to Customer Experience
Despite the devastation caused by the pandemic environment, many companies have come out on top. Individuals and organizations are looking out for their neighbors, families, small businesses, and communities at large now more than ever. And, while it's easy to dismiss pandemic-oriented services as opportunistic, the general customer-centric attitude is one that many businesses are looking to adopt in the future.
The customer experience is eventually what drives revenue or demonstrates the worth of IT services. Changing the driving force from products to the customer experience is one of the first steps toward digital transformation.
Breaking Through Silos with Agile Practices
With workers geographically separated, many are looking for creative ways to foster teamwork, collaboration, and community. From digital water cooler chat hours to new platforms and technologies, the current remote work scenario has in many cases resulted in new connections with departments or individuals collaborating who had never previously worked together.
As these connections are established, one will have a unique opportunity to promote DevOps practices throughout IT operations. Self-service help desks, team integrations, and feedback loops that span traditionally siloed areas such as ITOps, development, security, and support are just a few examples of how one can foster innovation by breaking down departmental barriers. Gaining C-level support is critical to the success of agile initiatives, as is clear and consistent communication about who is involved, what needs to happen, and why these changes make sense provided company goals.
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