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Key Chatbot Trends to Watch out for in 2022
Chatbots will go beyond the customer service experience and directly impact your revenue by incorporating payment options. It could be as simple as a user typing "Pay phone bill," and the chatbot will guide the conversation to the payment.
Fremont, CA: Intelligent chatbots are being widely adopted by all types of businesses, from Fortune 500 to upcoming startups, in order to gain speed and efficiency.
With burgeoning chatbot trends and the growing popularity of Artificial Intelligence (AI) and Machine Learning (ML), it is critical for businesses to adopt newer technologies, opting for solutions that improve customer engagement.
Here's a quick rundown of the chatbot industry trends we may witness in 2022:
Chatbots will Go Beyond the Customer Experience
Chatbots will go beyond the customer service experience and directly impact your revenue by incorporating payment options. It could be as simple as a user typing "Pay phone bill," and the chatbot will guide the conversation to the payment. When a user initiates a request, the bot will send an API request and return the payment link so that the user can continue.
In 2022, more bots will be integrated with various payment services such as Paypal, digital wallets, and other payment gateways, allowing users to make payments without ever leaving the messenger platform.
Connecting with the payment infrastructure provides the chatbot with enough data to encourage conversation-driven upselling to your users. The same can be utilized to provide updates on a user's transaction data, payment confirmation, expense records, and so on, leading to high user trust and retention.
Chatbots with Human Touch
Chatbots are evolving at an unprecedented rate, and the market is far from saturated. Chatbots can now perform a variety of tasks, such as suggesting options and answering questions. Chatbots will become more human in the near future because a more human chatbot will keep you engaged by driving the conversation forward instead of breaking it.
Chatbots powered by artificial intelligence (AI) will mimic human conversation and recognize the intent behind the text that customers type. Chatbots will then provide a response that accurately matches a human's query.
Chatbots will prepare customer service agents for high-impact conversations this year, thanks to AI integration with chatbots. Chatbots powered by AI will learn from customer interactions to identify patterns in their behavior.