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Kapture CX Introduces AI-powered Enterprise-SaaS Platform to U.S. Retail Energy
“Our study of the US Energy Retail sector has revealed a spectrum of consumer preferences, emphasizing a growing demand for choice and convenience,” says Sheshgiri Kamath, CEO and co-founder of Kapture CX.
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CIO Applications | Thursday, March 07, 2024

Kapture CX is prepared to completely transform the customer experience for Energy Retailers by giving end users hyper-personalized, round-the-clock, omnichannel support.
FREMONT, CA: “Our study of the US Energy Retail sector has revealed a spectrum of consumer preferences, emphasizing a growing demand for choice and convenience,” says Sheshgiri Kamath, CEO and co-founder of Kapture CX.
The highly verticalized enterprise-grade Customer Experience Automation platform, powered by AI and ML, has been unveiled by Kapture CX, a leading Enterprise-SaaS player in the CX space, as part of its international operations in the US Energy Retail sector.
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US energy retailers face fierce competition and a changing market; therefore, investing in Kapture's solution is essential to navigating shifting consumer preferences, economic difficulties, and regulatory scrutiny. With capabilities like digitalized interactions, AI-powered chatbots, live agent support, and customer self-service portals, Kapture offers a 360-degree support automation platform that has changed the game for energy retailers and allowed them to prosper in the changing market.
“To win in this changing landscape, energy retailers should be more proactive and responsive to individual customer needs. Kapture CX, with its enterprise-grade AI-powered customer experience automation platform, offers highly verticalized solutions for Energy Retailers to deliver outcomes and quickly engineer advantage by moving their customer experiences from generalized to hyper-personalized at scale,” adds Sheshgiri Kamath.
The cutting-edge Kaptures solution is renowned for its extensive integration with billing and EDI providers, giving the agents access to many pertinent data points and enabling them to make well-informed decisions. The platform uses data to automate repetitive tasks, which lowers AHT and greatly enhances first-call resolution rates.
Thanks to the automated and AI-powered platform, the agent can view all pertinent information in a single tab. The Kaptures solution can also integrate with legacy systems and products to pull and push relevant data points, enabling agents to make well-informed decisions.
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