Jenzabar Launches AI-Powered Higher Education Chatbot

By CIO Applications| Monday, October 26, 2020

Powered by AI and natural language processing, Jenzabar Chatbot gets smarter with use. It is preconfigured with hundreds of commonly asked, similarly phrased questions and answers, but institutions can also configure additional queries customized to their campus.

FREMONT, CA: Jenzabar, a leading technology innovator in higher education serving the new student, declared the launch of Jenzabar Chatbot, a new artificial intelligence (AI) conversation agent designed particularly for higher education. Jenzabar Chatbot provides a faster, more convenient way for students to get the information they need at any time while freeing up time for support personnel to work on more complicated issues. It also offers institutions with real-time insight into student satisfaction levels through a one-click micro-satisfaction survey.

"As shifting dynamics around the globe challenge the traditional student experience, institutions must find innovative ways to engage with and support students on their preferred channels," stated Les Zimmerman, Vice President of Product Development at Jenzabar. "Our AI-powered Chatbot is a natural fit to address this need, providing institutions with a means to enable self-service support as well as an avenue to develop more personalized engagement when necessary."

Powered by AI and natural language processing, Jenzabar Chatbot gets smarter with use. It is preconfigured with hundreds of commonly asked, similarly phrased questions and answers, but institutions can also configure additional queries customized to their campus. Over time, Jenzabar Chatbot would learn and improve with every question.

"The Tambellini Group estimates that 15 percent of the North American higher education market will have adopted at least one AI chatbot by the end of 2020, and we expect to see adoption grow significantly over the next several years," stated Raechelle Clemmons, Vice President of Industry Relations and Corporate Strategy at The Tambellini Group. "Institutions that are seeking ways to address current and emerging higher education trends should explore chatbots as one potential tool to support both student and operational needs."