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Is SAP Conversational AI a Silver Bullet for Optimized Communications?
New SAP Conversational AI supporting powerful features and capabilities could build, enrich, and improve the performance of chatbots. Here's more to it.
FREMONT, CA: Driving organizational communications, technology holds the key to the smooth functioning of every company. Be it interaction with employees or a conversation with customers, communications have significant implications in every business ecosystem. In the digital age, communication technologies have seen excellent development resulting in the emergence of intelligent conversational bots. SAP Conversational AI offers some of the best tools and technologies that can be used to build robust systems for communication. With the ability to support the development of AI-backed interfaces, this class of solutions offered by SAP might be a good option for companies looking to ramp up digital prowess. Several ways SAP Conversational AI can help companies overcome challenges and build modern communication-related functionalities are listed below.
• Chatbot Building Platform for Assistance
SAP offers the expertise that allows the creation of chatbots with intelligent features. Every business organization can drive efficiency by deploying a chatbot for inter-organizational communication as well as for customer support purposes. The offering from SAP provides options to build and then train chatbots to incorporate essential tech-backed skills in them. SAP's proprietary Natural Language Processing (NLP) technology solution can also be added to the bots to facilitate better conversational flow and easy analysis of text inputs. The bots can be easily integrated into the other connected systems in the back-office and deployed at the earliest across multiple channels. For companies looking to create intelligent conversational bots, SAP's platform offers a lot of opportunities.
• Digital Assistant that Improves Employee Experience
Employee experience is central to enhance productive functioning of every business organization. The digital assistant, offered under SAP Conversational AI, improves the quality of conversation in a workplace with its unique and innovative features. The interface allows the use of voice and text to give commands and enables easier completion of tasks. The digital assistant supports all the AI chatbots deployed on separate channels from a centralized platform, enabling optimized handling. With the digital assistant, companies can aim to make conversations across applications natural, thereby making it easier for workers to function conveniently.
• Enhanced Flexibility with Cloud-Deployable SaaS
Available in the form of software-as-a-service, companies can utilize the solutions whether they are working using web browsers or mobile devices. For such companies, it becomes essential that the solutions they deploy are compatible with mobile devices. SAP Conversational AI, which can be set up from the cloud, is optimized to function efficiently across distributed channels.
• The Power of Analytics and NLP to Better Multilingual Customer Support
Businesses looking to improve customer service and support facilities can leverage SAP Conversational AI to build and use automation-enabled chatbots, that are specifically meant to handle queries and provide information to customers. The presence of data analytics services in the SAP chatbots enable processing of data to provide better insights into customer psyche, every time the bots are involved in conversations. The powerful NLP technology with SAP empowers chatbots to analyze and understand customer queries and offer contextual responses quickly without any lags. Support for multiple languages is a defining feature of SAP chatbots. When companies cater to several groups of customers with different preferences for languages, a versatile chatbot is advantageous.
Companies that are looking to build and deploy highly functional bots can avail SAP Conversational AI services with monthly subscriptions and undertake expedited development of advanced conversational interfaces, provided the features and tools align well with the requirements and the business model they have.