Thank you for Subscribing to CIO Applications Weekly Brief

Independent Health Chooses Atos To Provide Digital Operations And Cybersecurity Solutions
Technology and digital mediums will be increasingly used to generate new prospects, not just to acquire consumers but also to assist with customer lifecycle management.
By
CIO Applications | Monday, May 02, 2022

Atos' operational solutions will use infrastructure & digital platforms to reduce operating costs and increase efficiency throughout the business environment.
Fremont, CA: Technology and digital mediums will be increasingly used to generate new prospects, not just to acquire consumers but also to assist with customer lifecycle management. Customers have gotten extremely skilled at using digital services across every stage of the usual health insurance transaction, just as health insurers have migrated to remote sales and customer service personnel. Customers have begun to rely heavily on their health insurance' apps and websites for data and demand processing.
Atos signed a five-year deal to provide managed services for digital operations, apps, and cybersecurity for Independent Health (IH), a prominent healthcare insurance group with over 330,000 members in Western New York.
Stay ahead of the industry with exclusive feature stories on the top companies, expert insights and the latest news delivered straight to your inbox. Subscribe today.
Atos' operational solutions will use infrastructure & digital platforms to reduce operating costs and increase efficiency throughout the business environment. For example, Atos' solutions can strengthen care management programs like the Independent Health's Care for You program and customer service efforts to provide integrated care with member engagement models in supporting consumers, physicians, and providers alike.
Furthermore, Atos will modernize and evolve Independent Health's enterprise software portfolio across its private infrastructure to be flexible, mobile, and analytics-driven. By opening and extending existing applications to new services and platforms, modernization will boost business flexibility while preserving business risk and data capital.
Atos will also deliver identity and access management (IAM) services to Independent Health, allowing business users to safely and quickly access information, devices, and apps. Atos will utilize strong authentication and risk-based adaptive access restrictions to secure access to resources and data while maintaining user experience and productivity.
"Atos has been a trusted partner in our transformation journey for seven years. This new edition to our plan further infuses our business efficiencies with consolidated technology operations and helps us comply with digital service management standards – all as a strategy to focus on our vision of bringing quality and affordable healthcare services to our customers," said Joshua Zalen, Vice President of IT Service Operations, Independent Health.
Independent Health is well-known throughout the country for its high quality and customer care standards. The Centers for Medicare and Medicaid Services just awarded Independent Health a 5-Star Rated Medicare Advantage Plan for 2022. (CMS). Independent Health is the only one of seven health plans in the US with numerous Medicare Advantage contracts that have received five stars for their complete 2022 Medicare Advantage product range.
More in News

