Important Applications of Enterprise Search

Information on problems, programs, and very specific subjects can often be found in silos. Bad decisions are taken when a 360-degree view of these particular topics is not available. A pharmaceutical company producing a new drug must have complete access to regulatory data.

Fremont, CA: Searching for facts has always been a part of the job in some form or another. Analog processes have gradually given way to digital ones, and search engines are now ubiquitous in both people's personal and professional lives. However, while commercial search engines are perfectly adequate for finding information in people’s personal lives, businesses need more.

Employees at all levels and divisions will benefit from enterprise search capabilities, whether they need to look up product details, retrieve a potential candidate's resume, or assist a customer. Exploring possible use cases reveals one thing: corporate quest crosses, supports, and benefits all organizational functions.

Knowledge Management

The most obvious use case for enterprise search is knowledge retrieval and data collection. This may include primary knowledge about a specific product or service, as well as secondary information that supplements what the employee already knows. Furthermore, since business-critical information can be dispersed across several digital channels, it is critical for an enterprise search platform to be able to locate the right information across diverse systems.

To do their jobs efficiently, all workers need equipment. Often those methods are more ephemeral — perhaps the awareness of how to execute an action rather than the tool itself. Although the information can be neatly stored away in a folder, workers sometimes need information from gathered unstructured data. Information is useless if it is hidden away where no one will find it.

Wide-Angle View

Information on problems, programs, and very specific subjects can often be found in silos. Bad decisions are taken when a 360-degree view of these particular topics is not available. A pharmaceutical company producing a new drug must have complete access to regulatory data. Employees at an investment bank must have complete access to consumer and market details. A manufacturer must provide field engineers with a cohesive view of part-related issues. The most significant impediment to achieving a single view is data fragmentation through systems and organizational silos.

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