How Four Industries Are Leveraging Chatbot Capabilities

CIO Applications| Friday, June 04, 2021

Chatbots can be used to provide timely medical advice if implemented correctly. This would save patients the difficulty of dialing a helpline and waiting for a response endlessly.

Fremont, CA: Chatbots can be used to provide timely medical advice if implemented correctly. This would save patients the difficulty of dialing a helpline and waiting for a response endlessly.

When it comes to the first line of contact with a customer, chatbots have become the most favored choice for companies across many sectors. Chatbots are revolutionizing many industries that can be monetized, providing personalization and driving interaction. Companies that use chatbots bring value to their clients’ lives and, at the same time, open market opportunities that remain unidentified by their rivals.

Here are four industries that are utilizing the benefits of chatbots:

Retail

Today’s eCommerce customers demand a personalized shopping experience, and an AI-powered chatbot can achieve their needs by providing personal sales assistant. It can help a client find exactly what the person is looking for and cross-sell or upsell based on suggestions.

Real Estate

By making the acquisition, sale, and rental of properties more engaging than dull, chatbots have revolutionized the real estate market. A chatbot ensures that a client does not miss out on any leads even outside working hours with round-the-clock availability.

Also, chatbots can arrange meetings and property tours and make the most of real estate players’ various social media channels. With the bot, a quick virtual tour is also possible to ensure that prospective customers can determine whether to go ahead or back out with all prima facie info.

Healthcare

The appointment system can be further simplified with chatbots in place, and patients can interact with the same in case of last-minute setbacks to rearrange the appointments, so neither the patient nor the doctor should spend additional hours.

Since chatbots do not have number constraints, they can handle hundreds of queries at the same time, thereby scaling several notches of customer service. Chatbots can be used to provide timely medical advice if implemented correctly. This would save patients the difficulty of dialing a helpline and waiting for a response endlessly. The bots can also be used as medication reminders.

Banking

For the better, chatbots are transforming the banking industry and are also facilitating the much needed redesign of customer service. Banks are early adopters of chatbots for customer service and offer essential services to their online customers, such as finding the nearest ATM, providing account balance information, and enabling fast money transfers between friends. In addition, chatbots also make it easier for clients to contact their banks and leverage resources and policies without waiting in long lines.