How Does ServiceNow Benefit IT Service Management Industry?

Joe Phillip, CIO Applications | Thursday, July 30, 2020

Fremont, CA: ServiceNow is a dominant player in the ITSM (IT Service Management) Industry. When invested, it will help businesses digitally transform while driving new efficiencies and transformation. But many CEOs, who are not clear about the impact that will be brought about by ServiceNow, view it as technology expenditure. Here are some significant benefits offered by ServiceNow in the IT Service Management Industry.

ServiceNow spares money ServiceNow is not a budget draining expenditure. Instead, it quickly pays for itself and saves money. According to an independent Forrester study, the average ServiceNow customer breaks even in just nine months and goes on to achieve an ROI of 195 percent in three years. Such an ROI allows IT to focus on time and plan the budget for mission-critical areas that advance digital transformation goals.

ServiceNow increases employee productivity

ServiceNow is well recognized for its signature ITSM (Information Technology Service Management) platform, automating the delivery and management of IT services throughout an enterprise. ServiceNow’s ultimate goal has always been to convert all business tasks, including HR, accounting, and customer services, into consumerized services. These services benefit employees while increasing their productivity across all departments of an organization and not just IT.

ServiceNow is customer-centric

Contrary to the perception that the offerings of ServiceNow are not user-friendly or elegant enough for consumer use, it brings clean interfaces that are ideally suited to serve as self-service portals for internal and external customers. These interfaces are quickly becoming essential for modernizing customer experience (CX) and delivering unforgettable customer service experiences.

ServiceNow Empowers digital transformation

By using the right tools, digital transformation can be made more manageable rather than focusing on reimagining people and processes in the organization. In that case, ServiceNow has made it compliant with the right tools as it is a powerful and essential tool that can streamline and automate work.

ServiceNow serves better than other cloud enterprise platforms

ServiceNow aids customers to connect their non-ServiceNow platforms with ServiceNow’s platform. While big companies use multiple platforms and struggle to decide on how to best utilize them, ServiceNow helps to connect to other platforms, thereby allowing them to sort it out.