How does Advanced Technology Improve Clinic Workflow

Technology can deliver solutions that smooth out the rough edges in clinical workflow by addressing pain areas for both patients and physicians.

Fremont, CA: When appointment calendars are full, phones are ringing off the handle, and personnel is scarce, it can be difficult for veterinary clinics to devote time and attention to learning about new technology or updating existing programs. Technology may assist with practically every process in practice in its many forms, from the front desk to the back office and with every stage of the customer experience.

Online Client Registration Forms

The customer's time of waiting to fill out a paper form rapidly while gripping a leashed dog, then attempting to read incomprehensible handwriting, manually inputting the results, scanning registration documents, and filing them are long gone. Sending customers a link to an online client registration form they may complete at home before their visit is a game-changer for the new client workflow. Online forms increase the accuracy of the information, the time for the pet's first appointment, and the preservation of legal documents.

Beneficial information can get included in appointment confirmation and reminder emails, SMS, or app alerts. This additional information may consist of guidelines for clients to send, attach, or upload medical history ahead of time, allowing them to be included in the patient's record before the appointment, enabling the veterinary care team to review rather than wasting appointment time chasing down old lab results.

Ongoing Service

Hopefully, the veterinary-client connection will be more than just a single annual session and will continue to grow and improve over time. In addition, loyalty to the veterinarian care team will expand as practices embrace technology to continue to satisfy the demands of pet owners.

Refill Prescriptions

By upgrading the prescription management system to one that integrates with PIMS, practices may design parasite preventatives and approve and renew scripts for ongoing prescription diets & chronic medicines. Practices may send automatic refill reminders and warn patients of impending expirations, preventing complications for the pet owner, the veterinarian staff, and the pet.