How Chatbots Turn Boon for A Variety of Industries

CIO Applications| Saturday, December 26, 2020

Chatbots are loaded with features such as live documenting, texting, video conferencing, and their smart use can be of great help to education. Thanks to advances in artificial intelligence, the bot can also be instrumental in monitoring the progress and the learner's needs.

Fremont, CA: When it comes to the first line of contact with a customer, a chatbot has been the most preferred option for companies across various industries. The fundamental explanation for the increase in adoption of chatbots is that over the years, companies have discovered that the tool can do far more than create the first line of communication. These bots can be tailored to meet various industries' respective challenges and requirements, such as education, healthcare, hospitality, and real estate.

Healthcare

With chatbots in place, the appointment system can be further simplified, and patients can communicate with the same in the case of last-minute hiccups to schedule appointments over one another so that neither the patient nor the doctor can spend extra hours. Since chatbots do not have a number constraint, they can handle hundreds of inquiries simultaneously, scaling customer support many times. If implemented correctly, a chatbot may be used to provide timely medical advice. This would save patients the hassle of dialing a helpline and waiting indefinitely for their answer. Bots may also be used as daily medicine reminders.

Education

In the learning process, most students need a tool that can allow a swift and instant resolution of their queries and doubts. A chatbot is an ideal tool for that reason. Students should communicate with teachers anytime and wherever they encounter some roadblock when working on tests or taking a prep test. By incorporating a chatbot, an aspect of interactivity can be introduced to the learning process. Chatbots are loaded with features such as live documenting, texting, video conferencing, and their smart use can be of great help to education. Thanks to advances in artificial intelligence, the bot can also be instrumental in monitoring the progress and the learner's needs. Through AI-driven chatbots are commonly used for tutoring and helping students understand 24x7 concepts, the best part is that the bot can learn on its own as it is powered by machine learning technology to meet emerging needs.

Real Estate

Basic questions, such as the intent of purchasing, selling, or renting, type of property, price range, time in hand, and place, can be asked by chatbots to determine the exact needs of any customer. With round-the-clock availability, a chatbot ensures that you don't miss out on any leads outside office hours. There is no qualm in saying that such bots are efficient lead generation devices. In addition to making the most of the various social media channels of real estate players, bots can also be used to schedule meetings and property tours. A quick virtual tour with the bot is also possible, so that prospective customers can have all the prima facie information to determine whether to go ahead or back out.

Hospitality

The very foundation of this field is customer service. When guests check-in at the hotel, they frequently dial the front desk or reception several times to inquire about the property's various offerings and services. In this respect, manual intervention and involvement can be minimized with AI-based chatbots, which would provide all the details and at the earliest opportunity. Such chatbots will answer all standard questions and, if appropriate, pass the service request to the department concerned. This relieves the burden on call centers and in-house staff, which can be used to handle more complex requests. Most customers are worried about fulfilling their requests, regardless of whether they are a bot or a person taking their request.