Chatbots in healthcare are rising at a CAGR of 20.5 percent, and studies show that incorporating chatbots has the potential to save the industry up to USD 150 billion. When one is sick, the last thing they want to do is spend hours in an emergency room waiting to see a doctor.
Fremont, CA: When it comes to the first line of contact with a customer, chatbots have become the preferred option for companies in a variety of industries. According to a 2018 study by the US-based Opus Group, chatbots will receive US$ 4.5 billion in investment by 2021. With technology infiltrating human lives as never before as a result of the pandemic, the number is predicted to exceed expectations. Businesses have recognized that chatbots can do more than just build the first line of communication, which is a significant reason for their increased adoption.
Chatbots are transforming many industries by providing personalization and driving monetizable interaction. Companies that use chatbots add value to their customers' lives while also unlocking business opportunities that their rivals have yet to identify.
Let us look at the top industries that are availing benefits of chatbots:
Chatbots in healthcare are rising at a CAGR of 20.5 percent, and studies show that incorporating chatbots has the potential to save the industry up to USD 150 billion. When one is sick, the last thing they want to do is spend hours in an emergency room waiting to see a doctor. With chatbots in place, the appointment system can be further simplified, and patients can connect with them in case of last-minute hiccups to reschedule appointments one after the other, so neither the patient nor the doctor has to spend extra hours.
Since chatbots have no numerical constraints, they can handle hundreds of inquiries at the same time, allowing customer support to be scaled up several notches. Chatbots, when used correctly, may provide timely medical advice. This will save patients the time and effort of dialing a helpline and waiting interminably for an answer. The bots can also be used to remind people to take their medications on a regular basis.
Chatbots are changing the banking industry for the better and bringing in much-needed changes in customer service. Banks were early adopters of customer service chatbots, assisting their online customers with basic services such as locating the nearest ATM, providing account balance information, and facilitating fast money transfers between friends. Furthermore, chatbots make it easier for consumers to contact their banks and take advantage of programs and policies without having to wait in long lines.