How AI is Helping the Travel Industry to Improve Customer Experience

Chatbots powered by AI/ML is an intriguing way to improve various aspects of customer service and assistance. Customers can be provided with basic informational and transactional services via a custom-programmed chatbot for a more seamless experience.

Fremont, CA: In recent years, the adoption of new-age technologies such as Big Data, Analytics, AI, Machine Learning, and others have accelerated the growth of travel sales at a digital plethora. Big data and machine learning, among other technologies, play an important role in driving business success.

Recommendation Engine

The recommendation engine is the most common application of AI/ML technology on digital platforms. From Amazon to Netflix, technology has played a significant role in generating massive revenues for the brands. The automated recommendation based on customer data significantly increases sales, upsells, and entices loyal customers to return.

Prediction of Flight and Hotel Price

Have you ever wondered how you get the best hotel and flight deals out of such a vast pool of options? Thanks to price forecasting, AI, and Data Science tools that automatically monitor the market and send notifications with the most significant and hot deals available. The addition of such a tool to an online travel agency's portal boosts sales while also attracting customers and enticing them to book additional trips.

Smart Travel Assistants

Users surf sites that provide them with quick, convenient, and frictionless service in this fast-paced environment. Data analytics, through the use of virtual travel assistants, assists customers in making better decisions. Additionally, certain digital applications use AI to automate repetitive tasks, and ML technology via a chatbot system assists customers. The overall experience appears to be that of a personal assistant guiding the user through the booking process.

Optimizing Disturbances in Management

The technology also eliminates roadblocks that travelers may encounter on their way to their destination. It automatically handles plan roadblocks. AI advancements, combined with predictive analysis, give a competitive advantage in preventing disruption before it occurs.

Interactive Customer Support

Chatbots powered by AI/ML is an intriguing way to improve various aspects of customer service and assistance. Customers can be provided with basic informational and transactional services via a custom-programmed chatbot for a more seamless experience.