The Hx Provider IVR Assistant is a HIPAA-compliant, cloud-based solution that uses a centralized data source and is easily implemented, eliminating the need for payer infrastructure investments and reducing time-to-market without compromising configurability.
FREMONT, CA: The industry leader in healthcare engagement technologies, Healthx, announced the Hx Provider IVR Assistant. The flexibility of a portal and a contact center's responsiveness will help the new solution to analyze voice input and deliver quick, consistent, and complete answers conversationally. The Hx Provider IVR Assistant enables payers to elevate the engagement experience with a more cost-effective, efficient, and scalable solution than the traditional contact center.
"The administrative burden of providers' work leads to increased contact center volumes and with national averages showing that 60% of calls are related to routine tasks, delays in addressing these calls can lead to potential delays in care," said Mark Rapoport, CEO of Healthx. "We are using our deep understanding of the healthcare ecosystem and engagement cycle to simplify and streamline requests that were previously managed by the contact center. Providers reclaim their time, and payers experience reduced call volumes and significant ROI."
The Hx Provider IVR Assistant is a HIPAA-compliant, cloud-based solution that uses a centralized data source and is easily implemented, eliminating the need for payer infrastructure investments and reducing time-to-market without compromising configurability. The solution includes conversational AI technology that utilizes natural language understanding, deep learning, and cloud computing to provide an intuitive conversational experience. It also has out of the box capabilities to offer unique, personalized responses that enable provider processes such as billing reconciliation management, insurance verification, and patient education facilitation, all of which enhance the patient payer-provider relationship.
The technology will also provide consistently accurate information that is maintained across any of the Hx Virtual Assistant channels, creating an omnichannel communication environment that is important to payers and providers alike, and content, context, and rich metadata made available through built-in reporting and analytics capabilities to enhance future service interactions. "We are experts in engagement at Healthx, and for more than twenty years, we've been developing innovative solutions that enable our payer partners to deliver superior customer experiences," added Mark. "We've launched the Hx Provider IVR Assistant to ensure the business of excellent care and engagement are both scalable and sustainable."