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Glia Acquires Finn AI In Order To Provide Turnkey Banking Virtual Assistants For Improved Digital Customer Service
Several large banks have recently introduced virtual assistants to aid consumers with daily tasks and online banking. These virtual assistants can help clients save time on routine banking chores
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CIO Applications | Wednesday, August 03, 2022

Glia's industry-leading DCS platform is complemented with Finn AI's cutting-edge Conversational AI solution and substantial financial services knowledge.
Fremont, CA: Several large banks have recently introduced virtual assistants to aid consumers with daily tasks and online banking. These virtual assistants can help clients save time on routine banking chores and get more use out of their bank accounts by utilizing artificial intelligence (AI).
A growing number of users are becoming accustomed to using voice-activated gadgets like Alexa, Siri, and Google Assistant to do routine online searches, manage chores, obtain directions, ask inquiries, or issue orders to smart home devices.
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Glia, the leading Digital Customer Service provider, has acquired Finn AI, the top AI-powered chatbot solution for banks or credit unions. The agreement intends to bring virtual assistants to the forefront of financial services firms by incorporating Finn AI's proven conversational AI solutions into Glia's industry-leading Digital Customer Service (DCS) platform.
This unified solution will allow financial institutions to give consumers a consistent digital experience across virtual and human assistants, increasing customer happiness while delivering significant operational efficiencies. Glia and Finn AI's unrivaled expertise, along with Glia's vast breadth and industry reach, form the foundation for providing the financial sector's most successful chatbot solution at scale.
"This marks a new chapter for Virtual Assistants: Verticalization with Scale. Generic 'one-size-fits-all' bot providers have largely failed to meet the full potential of conversational AI, leading to the emergence of vendors focusing on specific industry verticals. Until now, none of the financial services bot vendors have been able to achieve widespread adoption on their own," said Dan Michaeli, co-founder, and CEO of Glia.
"Glia's large and rapidly growing customer base, combined with solid financial backing to accelerate the pace of innovation, immediately brings that scale. Finn AI is a strong fit for Glia based on its technology, market approach and company culture. We are thrilled to welcome the Finn AI team to Glia," Michaeli continued.
When Finn AI released its banking-focused virtual assistant on Glia's DCS platform in 2020, it was clear that the two businesses had a vision.
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