Meeting Today's ITSM Challenges
Lessons Learned in 30 Day Trials of IT Services
Revamping the Federal IT Ecosystem
Accelerating the Digital Transformation with Cloud Computing
Designing the IT Organization for Service Management
Michael Reagin, Corporate VP & CIO, Sentara Healthcare
Revitalizing IT with Strategic Planning
Dawn Roth Lindell, CIO, Western Area Power Administration
Collaboration: The Key to Progression
Cletis Earle, CIO, Kaleida Health
Acknowledging the Great Power of Modern Technology
Joyce Jinde Edson, Deputy CIO & Asst Gen Mgr, City of Los Angeles
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Future Trends in IT Management
Rapid expansion of Shadow IT
Shadow IT is a scenario where the end users within the organizations develop and deploy their own application without the help or knowledge of companies IT department. This trend has seen rapid growth over the last year in the industry covering 30 to 40 % of total expenditures made by the enterprise in the sector. This leads CIOs to work upon their IT asset management system and even harder on developing collaborative and information strategies with end users. It must be taken into consideration as would be direct risk security and data of the enterprise.
IT Service Management Companies: BigPanda, GAVS Technologies, iSupport Software, Atlassian Corporation PLC
Balancing IoT and edge computing
IoT applications are no more restricted to central IT; with sensors, devices and servers shifting to manufacturing and facility management, it is a need for enterprises to enhance their IT asset tracking system and security management. Organizations using edge computing must train the operators of IT assets with security policies and procedures to ensure that their data is protected.
Focusing on Vendor Management System
Introduction of shadow IT has shifted the ultimate responsibility of the vendor management system to the IT department of the enterprises. As IT has been outsourced more to cloud vendors resulting in the growing role of the vendor management system, contract tracking and ensuring that the SLAs are met by vendors that conform to corporate standards.
Security to Stay at Forefront
Security breaches have always been a headache to all CIOs and they have been striving to build a robust solution to combat. Nothing much to change instead with the introduction of IoT and edge computing security will have to be the priority of IT departments. Keeping up with shadow IT, updating software timely for patching security holes, encrypting and shutting downfield devices and performing social internal audits to ensure the safety of internal IT from employees would be some to do list tasks for CIOs.
Cleaning unwanted Data
The digital transformation was helpful to clean the piles of paper from offices and automate processes but now with lots of data emanating every now and then it will need to clean up the digital data as well. Filtering the required and cleaning the unwanted must be done in order to optimize the cloud. This measure will also ensure cost cutting done in purchasing more storage and higher processing speed.