The Changing Dynamics of Customer Delivery Model
Which Technology Best Suits the Hospitality Sector?
Four Fundamental Lessons for Building a Culture of Innovation and...
Hotel Distribution and the Superfast Changing Landscape of Travel Tech
Limitless Service with Limited Resources
Tim Thilleman, Director of IT, Inn at Perry Cabin by Belmond
Hotels Must Simplify the Booking Experience to Compete with OTAs
Mark Molinari, VP-Strategic Initiatives & Marketing Programs, Venetian & Palazzo Resorts Las Vegas
New Infrastructure Means New Opportunity for Hotel Industry
Brian Kirkland, Chief Technology Officer, Choice Hotels International
Hospitality Bandwidth: Two-lane Road or A Superhighway?
Craig Corbin, Director of IT, Fontainebleau
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Ease the Go-No-Go Dilemma of Your Guest
FREMONT, CA: To stand on the unending expectations of the guest is considered as one of the toughest but most rewarded jobs for any hotelier. Every guest is an individual, so each has different choices and expectations for the perfect guest experience. It is essential that guests are served with everything they were promised. Creating a positive guest experience and satisfactory hospitality is not a cakewalk, but by using a few ways, it can be made better.
Providing Warm Check-Ins: Since travel bookings are made online, the first impression becomes crucial. Trained staff, a beautiful décor, and the way of welcoming guests need to be pleasant for a lasting impression.
Backup Plans for Emergencies: Neither the guest nor the hotelier enjoys trouble during their first experience, so it is best to have backups as an immediate solution ready for every ordeal.
Catering to Special Requests: Requests like flowers for a special occasion or a basket of goodies has to be fulfilled by the authorities instantly to uplift the traveler experience. There are different technologies like the property management systems (PMS) built to take care of the guest requests and demands. It can be used by the staff to ensure that they are fulfilled seamlessly without any further queries.
The Interaction and Information Quotient: There are times when a guest finds something amusing inside the hotel property and wonders about its presence there. It is the ideal time to interact with the guest and provide relevant information. Guests wandering without any help can give disastrous reviews about hospitality. To add a guest to the list forever, cordial interactions are a must.
Pleasant Staff: Gestures like a smile, a hello, or a wave at the guest can lighten up the guest’s mood and experience. It is important to remember that a happy atmosphere can never let a guest leave unhappy.