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DevRev Unveils Product-Led Support, the First App Built on its DevCRM Platform
FREMONT, CA: "Like Nutanix, we are looking at DevRev as another marathon in a large market with established competitors. But this decade, with our APIs and webhooks, we will be leaning heavily on the developer community to help us build a modern company with powerful network effects." says Dheeraj Pandey, CEO, and co-founder of DevRev.
DevRev, which brings developers and engineers closer to customers, unveils DevCRM, the only API-driven, developer-first customer relationship management (CRM) platform for product-led SaaS businesses. DevRev's integrated "DevCRM" platform integrates customer support interactions and tickets with developer issues and product enhancements in a product-driven era. Companies today invest tens of thousands of dollars to integrate Slack channels, emails, and in-app widgets with support portals, product boards, and problem-tracking tools.
These custom-made solutions frequently result in subscription churn and low client satisfaction. Design-driven, customer-obsessed businesses will leverage product- and user-centric CRMs to guarantee that every employee contributes to customer success.
"We've been monomaniacally focused on design to converge the workflows of customer support, product management, and developers. Convergence was a big mantra for us at Nutanix, and we won the hearts and minds of our users because we integrated people and their use cases." says Manoj Agarwal, President and co-founder of DevRev.
DevRev declares the general availability of its Support app, an in-app widget, and APIs and webhooks for modern software organizations that believe in the power of one. One support engineer, one team between support engineers and developers, and one customer success culture across everyone. The newly introduced Support app enables departments to collaborate in real-time as one social team.
The DevCRM platform synchronizes GitHub, Jira, traditional CRMs, and Slack events in real-time with DevRev's modern issues, tickets, and dialogues, empowering managers to increase user adoption and retention.