CIOApplications
static-image
  • Home
  • Applications
      • Auction Software
      • Bioinformatics
      • Business Continuity
      • Business Intelligence
      • Chatbot
      • Collaboration
      • Custom Software Development
      • CRM
      • Enterprise Reporting Software
      • Enterprise Search
      • GRC
      • Human Resource
      • Indoor Positioning
      • InsurTech
      • Intellectual Property
      • IT Operations Management
      • IT Service Management
      • Low Code Platform
      • Maintenance Management
      • Managed IT Services
      • MarTech
      • Master Data Management
      • Mobile Application
      • Order Management
      • Parking Management
      • Procurement Tech
      • Publishing Software
      • Remote Monitoring
      • RFID
      • Sales Tech
      • SAS
      • Software Testing
      • Task Management
      • Unified Communications
      • Workflow
      • Workplace Management
  • Verticals
      • BioTechnology
      • Construction
      • Contact Center
      • Education
      • Fintech
      • Food and Beverages
      • Government
      • Healthcare
      • Legal
      • Logistics
      • Manufacturing
      • Telecom
      • Travel and Hospitality
      • Utilities
  • Technologies
      • Agile
      • API
      • Artificial Intelligence
      • Blockchain
      • CAD/CAM
      • Cloud
      • Cyber Security
      • Data Analytics
      • Data Center
      • Digital Transformation
      • Graphics
      • IoT
      • Machine Learning
      • Machine Vision and Imaging
      • Predictive Analytics
      • Robotic Process Automation
      • Simulation
      • Smart Labelling
  • Eco System
      • Adobe
      • Amazon
      • Esri
      • Google
      • IBM
      • Infor
      • Kubernetes Partner
      • NetSuite
      • Oracle
      • PTC Partners
      • Qlik Partner
      • Salesforce
      • ServiceNow
      • SiteCore
      • VMware
  • Vendors
  • News
  • Newsletter
  • Whitepaper
  • conferences
  • About Us
  • Specials

  • Menu
      • Agile
      • Amazon
      • Artificial Intelligence
      • Auction Software
      • Collaboration
      • Construction
      • Contact Center
      • GRC
      • Human Resource
      • InsurTech
      • Oracle
      • Parking Management
      • Predictive Analytics
      • ServiceNow
      • Simulation
  • Amazon
  • Artificial Intelligence
  • Collaboration
  • Agile
  • Predictive Analytics
  • Contact Center
  • Auction Software
Specials
  • Specials

  • Agile
  • Amazon
  • Artificial Intelligence
  • Auction Software
  • Collaboration
  • Construction
  • Contact Center
  • GRC
  • Human Resource
  • InsurTech
  • Oracle
  • Parking Management
  • Predictive Analytics
  • ServiceNow
  • Simulation
×
#

CIO Applications Weekly Brief

Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from CIO Applications

Subscribe

loading
  • Home
  • Chatbot
Editor's Pick (1 - 4 of 8)
left
The Shift toward Cloud: Is it a Cost-Effective Process?

The Shift toward Cloud: Is it a Cost-Effective Process?
Ian Cohen, CIO, Addison Lee Group

The Future of Chatbots

The Future of Chatbots
John Tubert, SVP, Technology, R/GA

Enterprise AI: How to Meet the Challenges

Enterprise AI: How to Meet the Challenges
Dr. Anand S. Rao, Global AI Leader, PwC

Augmented Intelligence is Improving Customer Experience

Augmented Intelligence is Improving Customer Experience
Tom Lutz, Senior Vice President and Chief Procurement Officer, U.S. Bank

The Dawn of a New Era in Sales Solution

The Dawn of a New Era in Sales Solution
Joan Foley, Head-Enterprise Sales West, LinkedIn Sales Solutions

Changing Trends in the Chatbot Space

Changing Trends in the Chatbot Space
Justin Vandehey, Co-Founder, Disco

An Era of Social Media Optimization (SMO) Is Ahead: What Can We Expect in 2018?

An Era of Social Media Optimization (SMO) Is Ahead: What Can We...
Yuval Ben-Itzhak, CEO, Socialbakers

Revolutionizing Customer Relationships through Chatbots

Revolutionizing Customer Relationships through Chatbots
Mamie Peers, VP of Digital Marketing, The Cosmopolitan of Las Vegas

right

Thank you for Subscribing to CIO Applications Weekly Brief

Cut the Chitchat, Get the Chatbot

By CIO Applications| Monday, June 24, 2019
Tweet

ChatbotChat applications are effectual in communicating with customers because they offer a one-to-one channel of communication that can generate more meaningful engagement than the other modes of communication present on most social media channels. Chatbots are a notable solution for companies to communicate with consumers, as they can perform tirelessly and keep customers occupied.

FREMONT, CA: Chatbots have turned into a significant fraction of the e-commerce shopping scenario. Chatbots answer queries, supply information, and help customers in their buying journey. Though they might never substitute human beings completely, chatbots are fundamental to many e-commerce-associated interactions. Customers can interact on chat applications in the same way conducted with their family members or friends, making the experience more personal. Because they are omnipresent, chatbots are fundamental for keeping customers engaged with a brand.

Always On:

One attribute behind the efficiency of chatbot technology is the fact that they can reply so quickly to customer inquiries. Consumers value speed and receptiveness. Quick customer responses are vital to a brand’s status and consumer loyalty. Therefore, providing consumers with fast solutions to uncomplicated problems through chatbots allows organizations to cover their bases fully.

Chatbots are also efficient for reaching out to potential clientele as they can act as a reference board for them before clicking to purchase a product. For instance, if a customer is trying to choose between two products, a chatbot may be able to offer relevant information required to make the final decision.

What Makes a Good Chatbot:

Chatbots also need to memorize past interactions with a particular customer and provide relevant service. Like a good sales executive, they should be tolerant toward customer’s ambiguities and be equipped to provide backup information for any question.

In order to make sure that the chatbot experience is steady and constructive for users, enterprises need to gather customer responses on these resolutions. This ensures that consumers’ needs are recurrently met, and they are satisfied with the experience of interacting with the bot. After all, a good chatbot experience is one that compels a customer toward a satisfying response.

Weekly Brief

loading
ON THE DECK

Robotic Process Automation 2021

Top Vendors

Business Continuity 2021

Top Vendors

Previous Next
Tweets by CIOApplications

Read Also

Doble Releases Spark P3 to Simplify Insulation System testing of High Voltage Assets

Doble Releases Spark P3 to Simplify Insulation System testing of High Voltage Assets

Microsoft Boosts Industry Cloud Strategy for Healthcare with the Acquisition of Nuance

Microsoft Boosts Industry Cloud Strategy for Healthcare with the Acquisition of Nuance

Foot Locker Implements Freedompay's Commerce Platform Across its Stores

Foot Locker Implements Freedompay's Commerce Platform Across its Stores

Five Important Features of Enterprise Search Platform

Five Important Features of Enterprise Search Platform

How the IoT Improves Construction Projects?

How the IoT Improves Construction Projects?

Four Advantages of Implementing Multichannel Contact Center

Four Advantages of Implementing Multichannel Contact Center

Loading...

I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

Copyright © 2021 CIOApplications. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy Policy |  Sitemap  |  Subscribe |  About Us

follow on linkedin follow on twitter follow on rss
This content is copyright protected close

However, if you would like to share the information in this article, you may use the link below:

https://www.cioapplications.com/news/cut-the-chitchat-get-the-chatbot-nid-4408.html