CSG Xponent Ignite Industry-Specific Customer Engagement Solution Amplifies Customer Experience

CSG boosts customer experience by introducing an industry-specific customer engagement solution, CSG Xponent Ignite.

FREMONT, CA: A remarkable customer experience is essential for every firm to sustain growth. A pleasant customer experience supports brand advocacy, customer retention, and brand loyalty. CSG enables businesses to create memorable experiences that make it easier for consumers and businesses to connect with, utilize, and pay for the products and services they value most. CSG has come up with CSG Xponent Ignite, a customer engagement solution built on industry-specific expertise that enables businesses to rapidly deploy, engage, and provide measurable experiences matched with their objectives.

“Companies are frustrated with spending millions of dollars on generic CX tools that dont produce the outcomes they were sold on. Generating ROI on CX initiatives is what businesses need and what we offer with CSG Xponent Ignite,” says Eric Carrasquilla, president, customer engagement, CSG. “CSG’s expertise is driving differentiated digital experiences for consumers and patients. Xponent Ignite raises the customer experience bar by delivering industry-tailored, pre-built customer journeys with pre-configured integrations that personalize and automate the most important customer touchpoints to drive immediate value to the consumer and achieve faster ROI.”

Utilizing CSG Xponent Ignite, companies can:

Prove and create their CX business case, assess their CX maturity, identify ways to generate ROI, and assist in defining a robust CX strategy to drive targeted business and customer objectives.

Accelerate time to value with more than eighty industry-specific, pre-built journeys that swiftly organize the most crucial customer encounters to increase customer satisfaction, develop customer loyalty, stimulate upsells, and accelerate ROI.

Connect easily and eliminate data silos by employing an API library with 100+ pre-configured connections to streamline and connect smoothly to your existing technology stack without ripping and rebuilding the old IT architecture.

CSG Xponent Ignite enables businesses in the telecoms, financial services, retail, and healthcare industries to personalize customer journeys via use cases for client acquisition, support, growth, and retention. The portfolio of trips is built on industry best practices and knowledge gained from managing 50 billion omnichannel encounters worldwide. With Xponent Ignite, healthcare professionals may improve patient care with real-time digital communications such as care plan adherence alerts and appointment reminders. Financial institutions can encourage mortgage application completion with proactive, targeted reminders and real-time status updates. Retailers can hyper-personalize and time- and channel-specifically target customer offers to convert sales. Using a promotion roll-off route, communication service providers can retain clients.

"Even with the growing number of deployments, few companies, if any, have mastered the art of delivering a great customer experience. Organizations need easy access today and to be able to connect the dots between programs to realize business results,” says Mila DAntonio, principal analyst, Omdia. “CSG Xponent Ignite takes the guesswork out of journey orchestration and simplifies it for the end user at scale and with speed.”