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Creating Business Cases for Enterprise Search
Users can establish a business case for a sophisticated enterprise search solution that gives employees practical and secure access to the data they need by knowing why and how they search for information.
Fremont, CA: Knowledge is a powerful tool. It is especially true in the aftermath of the disruptive events of 2020, which resulted in a significant shift toward remote labor. Employees must be able to find information on their own easily. It is the responsibility of organizations to ensure that this information is readily available when it is needed.
However, this is not always the case. Employees have a difficult time finding the information they require to make well-informed decisions. It was due to a variety of factors. Employees may need to search multiple repositories for information. Unstructured data can be helpful to store information, making it challenging to locate. Various versions of the exact text may exist, making it impossible to determine the source of truth. It's not uncommon for it to be all of the above.
Intelligent search, for example, is crucial for cutting through the noise and making relevant information discoverable in knowledge-centric businesses. On the other hand, many executives do not place a high value on these types of tools.
Understanding the employees Need
According to Martin White, enterprise search expert and founder of Intranet Focus Ltd, there are three unique use cases for corporate search. They do not cover all of the reasons why employees seek knowledge, but they do cover the bulk of them. Making the business case will be easier if users understand why. The following are the main scenarios:
- Locating applications and business-specific information.
Finding information to supplement what they already know about a product, procedure, or technology. Employee experience includes searching for information, and investing in it is quickly becoming a business-critical concern. Improving the work experience can increase productivity, resulting in cheaper costs and higher profit margins. Employees spend roughly two hours per day on average obtaining and collecting data.
- Give Employees Access to the Right Information
Nearly half of all respondents in a recent survey claimed it was difficult to find the correct information when they wanted it. And the problems don't stop after they get discovered. Employees must then double-check that they have the most recent version of any particular document and that newer data haven't overtaken the information.
The enterprise search solution can help overcome this lack of trust by delivering reliable information quickly and effectively via an easy-to-use interface that considers user demands.
- Don't Neglect Security.
Considering data security in every workplace search function. Strong security protections are included in the most robust enterprise search platforms to prevent company secrets from falling into the wrong hands. With cybersecurity assaults on the rise in 2021, Security is something that everyone considering implementing an enterprise search solution should consider.
See Also: Top 10 HR Analytics Solution Companies