Complia Health Introduces Emma

Fremont, CA: A few years ago, healthcare at home was some luxury only few could get their hands on. However, today with the advancement of technology, we witness the era of healthcare digitalization.

Complia Health, a leading home health and hospice technology solutions provider, has launched EMMA (Electronic Medical Management Assistant), which uses artificial intelligence to automate time-taking daily tasks and allow care agencies to increase productivity. The AI-powered chatbot is the latest in a long line of innovations that demonstrate the company's dedication to providing a world-class consumer and caregiver experience that encourages proactive, predictive health management.

"The industry is confronting employee shortages and care agencies have an urgent need for tools that empower them to do more with less, by increasing their efficiency, accuracy, and productivity. EMMA will drive care team satisfaction and thereby retention by fully automating multiple time-consuming tasks," commented Paul Minton, SVP of Product Management. "This intelligent chatbot will continually evolve to address many more agency needs; freeing caregivers to focus on highest value activities and facilitating more meaningful interactions with the health care ecosystem and care team members," he added.

EMMA is the vibrant face of Complia Health's Smart Aging Platform, which connects consumers, devices, care teams, and agency administrators. EMMA streamlines communication to increase timeliness and convenience, improving front-line engagement and satisfaction for caregivers by utilizing secure text messages, secure email communications, and in-app chat options.

The advantages of the new chatbot technology include the automation of recurring tasks such as credential verification, shift coverage notices, mandatory education requirements, and securing physician signatures. Consumers will benefit from a streamlined interface that provides them with timely information about their caregivers and care plans, as well as proactive engagement to address care needs more quickly. EMMA will also engage appropriate healthcare professionals directly and intelligently route consumers to the appropriate team member for the appropriate level of care.