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Common Problems Faced by IT Service Managers
Today's IT manager must be proactive and play a key role in reaching a company's strategic potential while maintaining its competitive edge.
Fremont, CA: The IT manager has gone into the heart of corporate operations in 2020-2021 period. Necessity is the mother of innovation. With the pandemic forcing people to work from home, IT managers have played a critical part in keeping us connected and secure by utilizing new and old technologies.
The IT manager's days of working from the sidelines are over. While day-to-day service delivery is crucial, today's IT manager must be proactive and play a key role in reaching a company's strategic potential while maintaining its competitive edge.
Let's check some of the key challenges facing IT service managers:
Evolving Cybersecurity Threats
According to a survey, over 91 percent of organizations worldwide have observed an increase in cyber-attacks due to the shift to remote working. Furthermore, 80 percent of respondents noticed an increase in the sophistication of the assaults. The financial, reputational, and operational implications of a successful threat cannot get emphasized, and firms cannot afford to ignore the dangers.
Because of the wide and continuously evolving nature of cyber-security, combined with a busy day-to-day job, IT Managers may find it challenging to keep up with all current risks. To solve this difficulty, they should consider installing sophisticated technologies and solutions, such as SIEM and MDR, to assist in automating breach detection and prevention when possible.
Senior leadership frequently dismisses digital transformation as a concept that is too technical, unclear, or expensive to commit to. Gaining a competitive edge in 2021, on the other hand, requires IT managers to focus their efforts on integrating IT initiatives with larger business and departmental goals. The challenge for IT managers is to drive behavioral change so that digital transformation and change become the norm and get linked with all business activities.
Asset & Data Management
The more gadgets introduced into the workplace, the more monitoring, maintenance, and security threats get managed. It overgrew through Covid-19 when firms transitioned to agile working on a large scale. Information governance programs and mobile device management solutions are critical for asset and risk management.