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Cisco Acquires IMImobile
IMImobile orchestrates, automates, monitors as well as delivers the customer interactions that drive the best experiences. By combining IMImobile's solution with Webex Contact Center, Cisco will be capable of providing a robust Customer Experience as a Service (CXaaS) offer.
FREMONT, CA: Cisco has announced the completion of the acquisition of IMImobile. IMImobile is a global provider of cloud communications software and services that manage business-critical interactions at scale.
Businesses need to make more connections with their customers through the channel of their choice. This means going beyond email, voice and chat to allow communications on the most popular digital channels like SMS, Apple Business Chat, WhatsApp, Facebook Messenger and in-app communications. Because of rising customer expectations, the quality of those interactive experiences is more important than ever before.
IMImobile orchestrates, automates, monitors as well as delivers the customer interactions that drive the best experiences. By combining IMImobile's solution with Webex Contact Center, Cisco will be capable of providing a robust Customer Experience as a Service (CXaaS) offer. This new offering will bring together cloud contact center, experience management, artificial intelligence, collaboration and Communications Platform-as-a-Service to create a single solution that will give organizations the ability to offer the exceptional experiences that customers expect.
"Customer expectations are rising, proving every interaction matters for the brand and the end-user experience. Customers want delightful experiences where they can have two-way interactions with a business exactly when they need to, on the channel they prefer, without having to wait or jump through hoops to prove who they are, and without having to repeat themselves. With the right technology, world class brands can and must provide this level of easy and effortless interaction. The addition of IMImobile to Cisco will be integral to delivering on the promise of delightful and engaging customer experiences," stated Jeetu Patel, senior vice president and general manager of Cisco's Security and Application business. "I'm incredibly excited to welcome the talented IMImobile team to Cisco."