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CIO Applications Weekly Brief

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ChowNow Decides to Provide Its Services To New York Area Restaurants For Free Through May 2021

By CIO Applications | Monday, January 04, 2021

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Chris Webb,CEO and Co-Founder

ChowNow helps its restaurant partners get online easily and quickly so they can maintain direct relationships with their customers as well as take ownership of their cost structure rather than paying predatory commissions to third-party delivery services.

FREMONT, CA: ChowNow, the platform powering online ordering systems for independent restaurants, is providing its services for free to New York area restaurants in order to support local businesses struggling to survive the severe impact of COVID-19 as well as a broken online ordering industry.

ChowNow helps its restaurant partners get online easily and quickly so they can maintain direct relationships with their customers as well as take ownership of their cost structure rather than paying predatory commissions to third-party delivery services.

Now through May 2021, ChowNow is providing restaurants in New York City's five boroughs, New Jersey and Long Island the capability of listing on ChowNow's app and website for free for the first time ever without a subscription, enabling them to:

Take commission-free, unlimited orders through the ChowNow app and website regardless of order volume.

Optimize online ordering with a dedicated Restaurant Success Manager.

"During this critical period, we want to continue to empower restaurants with the tools they need to connect with their communities," stated ChowNow CEO and co-founder Chris Webb. "Restaurants need all the support they can get and we hope that diners will use ChowNow to place take-out and delivery orders to ensure every dollar goes where it's needed most."

Built to help restaurants thrive, ChowNow removes predatory commissions charged by third-party delivery apps as well as instead charges a monthly flat subscription fee for using their software. This year, ChowNow has:

Helped 20,000 restaurant partners process more than $2 billion in orders in 2020, with 100 percent of sales going directly to the restaurants resulting in $500 million saved in commissions.

Added 8,000 restaurant partners and more than 10 million diners nationwide to the ChowNow platform since the start of the outbreak.

Diners can discover neighborhood gems as well as support their local favorites in the New York City area ranging from cornerstones such as East Village staple Veselka, MáLà Project, Brooklyn's beloved Sofreh, and Adda Indian Canteen in Queens. By placing orders directly on the ChowNow app, diners can make sure that their money goes directly to the restaurants that are depending on those online orders. Diners can order from menus that do not reflect inflated pricing and also avoid hidden fees and service charges that are often baked into other third-party apps.

"Restaurants are being bled by third-party integrations but ChowNow lives in a completely different realm," stated James founder Deborah Williamson. "When we made the switch earlier this year, we immediately noticed how community-oriented it felt. ChowNow has been a total game changer in sustaining our business, both from a financial and operational standpoint. Our regulars who expressed they wanted a more socially-responsible, conscious way of ordering from us can now do so through ChowNow."

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