BMC Completed the Acquisition of ComAround

Combined with the award-winning BMC Helix ITSM solutions and BMC Helix Chatbot, BMC can further increase service desk efficiencies and improve the human experience, offering companies customer-centricity, agility, and actionable-insights necessary to become an Autonomous Digital Enterprise.

FREMONT, CA: BMC, a global leader celebrating 40 years of delivering IT solutions for the Autonomous Digital Enterprise, declared the acquisition of ComAround, a global software company that helps transform the customer experience with self-service, AI, and NLP-based advanced knowledge management technology. Together, BMC and ComAround would build on their respective self-service, ITSM, and AI market leadership and expertise to deliver NLP-based full-context-search knowledge management abilities.

ComAround Knowledge is cloud-based AI knowledge management software particularly designed to optimize support flows and self-service, and create impeccable customer and agent experiences through a variety of channels. By delivering the right information at the right time, the ComAround Knowledge solution feeds virtual support assistants and chatbots and organizes enterprise knowledge into a trustable resource for employees, customers, and support agents. Combined with the award-winning BMC Helix ITSM solutions and BMC Helix Chatbot, BMC can further increase service desk efficiencies and improve the human experience, offering companies customer-centricity, agility, and actionable-insights necessary to become an Autonomous Digital Enterprise.

"ComAround's expertise in AI and NLP-based knowledge management, plus the award-winning BMC Helix service and operations portfolio, provides customers with an unbeatable combination to deliver enhanced and compelling self-service experiences across all channels and throughout the organization," stated Ali Siddiqui, Chief Product Officer, BMC. "Together, we can offer organizations the tools they need to deliver innovative self-services and resolve issues immediately."

"This is a milestone for us at ComAround, and we are thrilled to become part of BMC," stated Magnus Holmqvist, CEO, ComAround. "As a specialized and product-oriented SaaS company making every day easier for our customers with the help of our software and new leading technology, we welcome the opportunity to reach out and make an even bigger footprint as a part of BMC in the future."