INDIANAPOLIS: Bell Techlogix, an Indianapolis based IT managed services and solutions company, announced the extension of a managed services partnership with Calgon Carbon a wholly owned subsidiary of Kuraray Co., Ltd. Calgon Carbon is a leading global manufacturer and distributor of activated carbon products. The new agreement enhances an already very successful IT managed services relationship covering end-to-end infrastructure services for an additional 36 months.
Calgon Carbon required an approach that would provide high-quality services, maintain a robust and secure infrastructure, and meet all federal ITAR requirements. Calgon expected a results driven delivery model and a well designed strategy for continual service improvement throughout the duration of the agreement.
"The Bell Techlogix team has been extremely engaged with the Calgon Carbon team at all levels throughout this engagement. We are happy to have found a partner that not only meets our complex IT and security needs but also aligns with our cultural values of constant innovation, service excellence, integrity, and effective collaboration," said Tim Drook, Calgon Carbon's Global Head of Information Technology.
Bell Techlogix provides Calgon Carbon IT Managed Services for Data Center Infrastructure, IT Service Management, and Workplace Services where Bell Techlogix is recognized in Gartner's Magic Quadrant as best in class.
Managed Workplace Services for Calgon Carbon includes; Service Desk, Deskside Support, Workstation Engineering, Knowledge Management, Messaging and Collaboration, Security and IT Asset Management. The Bell Techlogix Digital Command Center provides secure operations with Remote Monitoring and Management for all data center functions.
Recently Bell Techlogix implemented ServiceNow to provide a full ITIL service management capability across Calgon Carbon providing the foundation for service excellence, automation, and analytics that assure the measurements are in place for continuous service improvement across the enterprise.
"We are delighted to announce a new chapter in our relationship with Calgon Carbon," said Ron Frankenfield, CEO, Bell Techlogix. "We look forward to delivering an exceptional end-to-end experience for the Calgon Carbon team so they can continue to focus on best-in-class products and services for their clients."