Authority Software Announces General Availability of Authority Workforce Management

Authority Software will demonstrate its solution at SWPP's 2021 Virtual Summit for Workforce Management, which runs from April 5-27, 2021. It was recently listed in the "Vendors to Watch" category of DMG Consulting LLC's 2021 - 2022 Workforce Management Product and Market Report.

FREMONT, CA: Authority Software, a leading global provider of workforce optimization solutions for enterprise contact centers, has announced the general availability of Authority Workforce Management. Authority's workforce management solution rounds out an offering of established industry applications that include customer relationship management, quality recording management, and rapid applications development.

"We are thrilled to enter this arena and to offer an alternative to existing legacy solutions that, at their core, are premise-based. Our WFM is 100% cloud-native, designed by WFM subject matter experts, and built by us from the ground up with nothing bolted on," stated Lou Mandic, the company's chief executive officer. "Our domain expertise in the contact center industry goes back decades, and in designing this solution, we sought to make improvements in available functionality, efficiency, and cost."

With patented technology that levels calculation-intensive processes, Authority WFM removes the need for spreadsheets in the daily lives of workforce management professionals, is simple to understand, and is quicker than any other WFM solution on the market today, resulting in unparalleled forecasting pace. "Our time to launch can be measured in days, not months. Coupled with our concurrent licensing model, our WFM solution is the most cost-effective to implement and use. Billing for named agents is an extremely dated model that only serves to eat into a contact center's profit margins. Our solutions are scalable, and our customers only pay for what they are using in any given month."

Authority Software will demonstrate its solution at SWPP's 2021 Virtual Summit for Workforce Management, which runs from April 5-27, 2021. It was recently listed in the "Vendors to Watch" category of DMG Consulting LLC's 2021 - 2022 Workforce Management Product and Market Report.