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CIO Applications Weekly Brief

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Editor's Pick (1 - 4 of 8)
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Level of Resources versus Urgency of Problem

Level of Resources versus Urgency of Problem
Douglas Duncan, CIO, Columbia Insurance Group

Increase Overall Satisfaction with Field Service Management Solutions

Increase Overall Satisfaction with Field Service Management Solutions
Daniel M. Horton, CIO, Sallyport Global

Enterprise Mobility: Empowering Field Services

Enterprise Mobility: Empowering Field Services
Simon Cooper, CIO, ServicePower Technologies, Plc

Innovating for the Future by Transforming Core Systems

Innovating for the Future by Transforming Core Systems
Stephen O'Connor, CIO, CSAA Insurance Group

Add Customer Experience to the KPI list for Field Service Success

Add Customer Experience to the KPI list for Field Service Success
Seth Robert, Director Americas Field Service, Elliott Group

The Hidden Risk to Data Center Safety and Data Integrity

The Hidden Risk to Data Center Safety and Data Integrity
Derek Sandahl, Global Product Manager, Engineered Fire Suppression Systems, Johnson Controls

People vs Software: What are you Investing in?

People vs Software: What are you Investing in?
Seth Robert, Director of Field Service (Americas), Elliott Group

Delivering Critical Field Service for Additive Manufacturing

Delivering Critical Field Service for Additive Manufacturing
Mark Hessinger, VP Global Customer Services, 3D Systems

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Amazing Features of Field Service Management Software

By CIO Applications| Wednesday, August 12, 2020
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Work order management is another useful feature of FSM software that streamlines the process and eliminates any chance of confusion

FREMONT, CA: Field service management (FSM) software, also identified as field workforce management software, is an all-in-one solution that handles every aspect of field services from a central interface. With having all data is in one place, one never has to look very far when reviewing job history, creating schedules, and understanding overall company performance. Field service software also offers sophisticated communication tools to communicate information between the field and the office.

Let us look at some amazing field service software features:

Job Scheduling and Dispatching

One needs to be fully in control of their schedules in order to run a smooth and efficient organization. Otherwise, one might find oneself in undesirable situations trying to resolve the issues a bad schedule can cause. For example, a technician's sick day could lead to rescheduling several jobs at the last moment. All of these tasks would be made easier and simpler with field service scheduling software.

Work Order Management

Work orders have taken a leap from paper to digital. Work order management is another useful feature of FSM software that streamlines the process and eliminates any chance of confusion. Once a job is received and assigned, this feature allows for recording of which technician is assigned for the job, and the record is accessible to everyone. Furthermore, this particular feature enables technicians to document their work at a particular job.

Mobile Access

A smartphone is a digital instrument and has brought almost everything at everyone's fingertips. Nevertheless, because of the nature of the field services industry, FSM systems often provide a mobile-first interface. Nearly every cloud-deployed FSM software has a mobile technician app that offers access to all of the system's most important features. With the help of an FSM system's mobile field app, technicians can see their schedules and receive dispatches on their phones. Besides, they can mark work orders as complete once they finish the job.

See Also: Top HR Tech Startups

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