Work order management is another useful feature of FSM software that streamlines the process and eliminates any chance of confusion
FREMONT, CA: Field service management (FSM) software, also identified as field workforce management software, is an all-in-one solution that handles every aspect of field services from a central interface. With having all data is in one place, one never has to look very far when reviewing job history, creating schedules, and understanding overall company performance. Field service software also offers sophisticated communication tools to communicate information between the field and the office.
Let us look at some amazing field service software features:
Job Scheduling and Dispatching
One needs to be fully in control of their schedules in order to run a smooth and efficient organization. Otherwise, one might find oneself in undesirable situations trying to resolve the issues a bad schedule can cause. For example, a technician's sick day could lead to rescheduling several jobs at the last moment. All of these tasks would be made easier and simpler with field service scheduling software.
Work Order Management
Work orders have taken a leap from paper to digital. Work order management is another useful feature of FSM software that streamlines the process and eliminates any chance of confusion. Once a job is received and assigned, this feature allows for recording of which technician is assigned for the job, and the record is accessible to everyone. Furthermore, this particular feature enables technicians to document their work at a particular job.
A smartphone is a digital instrument and has brought almost everything at everyone's fingertips. Nevertheless, because of the nature of the field services industry, FSM systems often provide a mobile-first interface. Nearly every cloud-deployed FSM software has a mobile technician app that offers access to all of the system's most important features. With the help of an FSM system's mobile field app, technicians can see their schedules and receive dispatches on their phones. Besides, they can mark work orders as complete once they finish the job.