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CIO Applications Weekly Brief

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The Shift toward Cloud: Is it a Cost-Effective Process?

The Shift toward Cloud: Is it a Cost-Effective Process?
Ian Cohen, CIO, Addison Lee Group

The Future of Chatbots

The Future of Chatbots
John Tubert, SVP, Technology, R/GA

Enterprise AI: How to Meet the Challenges

Enterprise AI: How to Meet the Challenges
Dr. Anand S. Rao, Global AI Leader, PwC

Augmented Intelligence is Improving Customer Experience

Augmented Intelligence is Improving Customer Experience
Tom Lutz, Senior Vice President and Chief Procurement Officer, U.S. Bank

The Dawn of a New Era in Sales Solution

The Dawn of a New Era in Sales Solution
Joan Foley, Head-Enterprise Sales West, LinkedIn Sales Solutions

Changing Trends in the Chatbot Space

Changing Trends in the Chatbot Space
Justin Vandehey, Co-Founder, Disco

An Era of Social Media Optimization (SMO) Is Ahead: What Can We Expect in 2018?

An Era of Social Media Optimization (SMO) Is Ahead: What Can We...
Yuval Ben-Itzhak, CEO, Socialbakers

Revolutionizing Customer Relationships through Chatbots

Revolutionizing Customer Relationships through Chatbots
Mamie Peers, VP of Digital Marketing, The Cosmopolitan of Las Vegas

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All about the Security of Chatbots

By Joe Phillip, CIO Applications | Wednesday, December 30, 2020

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One of the rising chatbot security issues is the fact that they may be exploited by hackers. Cybercriminals leverage chatbots to steal sensitive information and lure victims into following malicious links.

Fremont, CA: Chatbots have gained immense popularity over the last few years. In 2018, the bots enabled the exchange of 8 billion messages between people and businesses. The numbers are expected to rise in the years to come. The customer service industry has been greatly benefitted from using chatbots. While chatbots handle company information and sensitive customers, these numbers could lead to some serious security concerns. For instance, employees using chatbots should learn how to identify malicious bots. Security professionals and developers need to focus on creating secure chatbot experiences.

Malicious Bots are on the RiseTop CyberSecurity Companies

One of the rising chatbot security issues is the fact that they may be exploited by hackers. Cybercriminals leverage chatbots to steal sensitive information and lure victims into following malicious links. While these kinds of malicious bots look normal, their main goal is to obtain corporate data and personal information.

AI technology is becoming more powerful every day. AIs are now able to replicate human speech and write poems. This is the reason why malicious bots are becoming harder to spot. This invites social engineering attacks and other malicious activity.

Identity and Access Management

Thanks to technology, there are ways to avoid the misuse of chatbots by malicious actors. The basic concepts of identity and access management—identification, authentication as well as authorization—are important to follow. Authentication helps check the login credentials of a user, which are then exchanged for a token for authentication. The token will be used during a user's session length. Chatbots utilize authentication timeouts as one of their security measures. This is very important when it comes to banking. The security token is only valid for a limited amount of time, after which the system creates a new one.

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Identity and Access Management

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