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All about the Security of Chatbots
Joe Phillip, CIO Applications | Wednesday, December 30, 2020
One of the rising chatbot security issues is the fact that they may be exploited by hackers. Cybercriminals leverage chatbots to steal sensitive information and lure victims into following malicious links.
Fremont, CA: Chatbots have gained immense popularity over the last few years. In 2018, the bots enabled the exchange of 8 billion messages between people and businesses. The numbers are expected to rise in the years to come. The customer service industry has been greatly benefitted from using chatbots. While chatbots handle company information and sensitive customers, these numbers could lead to some serious security concerns. For instance, employees using chatbots should learn how to identify malicious bots. Security professionals and developers need to focus on creating secure chatbot experiences.
One of the rising chatbot security issues is the fact that they may be exploited by hackers. Cybercriminals leverage chatbots to steal sensitive information and lure victims into following malicious links. While these kinds of malicious bots look normal, their main goal is to obtain corporate data and personal information.
AI technology is becoming more powerful every day. AIs are now able to replicate human speech and write poems. This is the reason why malicious bots are becoming harder to spot. This invites social engineering attacks and other malicious activity.
Identity and Access Management
Thanks to technology, there are ways to avoid the misuse of chatbots by malicious actors. The basic concepts of identity and access management—identification, authentication as well as authorization—are important to follow. Authentication helps check the login credentials of a user, which are then exchanged for a token for authentication. The token will be used during a user's session length. Chatbots utilize authentication timeouts as one of their security measures. This is very important when it comes to banking. The security token is only valid for a limited amount of time, after which the system creates a new one.